Job Description:
The Field Coach role provides in-store, in-the-field, and on-the-floor coaching for Field Staff, focused on improving behaviors, team performance, and maintaining a focus on the program's initiatives and signup-led conversations. You will also contribute to our internal training strategy, the formation of content, and planning.
You must personify the ideal Brand Ambassador and Field Manager of this program.
You will:
Provide in-field post-onboarding coaching support for new markets
Work with the Training Supervisor & Regional Managers to collect field insights / performance data and use these findings to help guide future training strategies
Help oversee the effectiveness of in-field training programs against predefined metrics
Help improve team performance with 1:1 behavioral-led coaching
Maintain an understanding of the brand service, its features, and benefits and how this is integrated into conversations with customers
Support Field Managers and Brand Ambassadors to connect authentically with customers, by following the core principles introduced during onboarding and other formal team trainings
Focus on coaching techniques, separately from training
Look to improve coaching skillset, and share industry insights which may benefit the program
Be on-site and in the field during active days, which include weekends
Work with internal stakeholders to analyze secret shopping data
Respond to any emails or communications related to the team's coaching needs
Understand the brand identity and assessing whether Field teams on site are engaging with customers in a way that is up to brand standards
Use judgment to shift market visits according to prioritize Field Teams that may benefit from coaching sooner
As needed, assist with other team building tasks
This is a remote role, travel is required (up to 80% of the time, including weekends)
Qualifications:
Demonstrate background in coaching, especially in a customer-relations environment
Use hardware and software that supports the role, including laptops and mobile devices (both Android & iOS)
Navigate collaborative platforms on both iOS and Microsoft: Keynote, MS PowerPoint, Excel, Outlook/Teams/SharePoint, Zoom, plus in-field reporting tools (training will be provided)
3+ years of experience in retail, retail brand, brand marketing with knowledge of consumer culture
Ability to stay timely with administrative tasks
Experience facilitating meetings and confidence to give presentations.
Comfortable working with a variety of partners, including clients, executives, and field teams.
Must be responsible, punctual, and professional
The annual salary range for this position is $51,000 - $83,375. Placement within the salary range is based on a variety of factors, including relevant experience, knowledge, skills, and other factors permitted by law. Temporary employees are eligible for paid holidays in accordance with dentsu policy, as well as safe and sick time. This position is not eligible for any other benefits or other compensation.
To begin the application process, please click on the “Apply” button at the top of this job posting. Applications will be reviewed on an ongoing basis, and qualified candidates will be contacted for next steps.
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Location:
USA - Remote - New YorkBrand:
Dentsu CreativeTime Type:
Full timeContract Type:
TemporaryDentsu is committed to providing equal employment opportunities to all applicants and employees. We do this without regard to race, color, national origin, sex , sexual orientation, gender identity, age, pregnancy, childbirth or related medical conditions, ancestry, physical or mental disability, marital status, political affiliation, religious practices and observances, citizenship status, genetic information, veteran status, or any other basis protected under applicable federal, state, or local law.
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