Customer Journey Specialist

The Job

Your Mission

• Analyze and map out the customer journey to identify pain points and opportunities for improvement.   
• Develop detailed customer personas and journey maps to guide strategy.   
• Collect and analyze customer data to understand behavior and preferences.   
• Use insights to inform decisions and enhance the customer experience.   
• Work closely with marketing, digital solutions, and customer service teams to ensure a seamless customer experience.   
• Coordinate with stakeholders to align customer journey strategies with product offerings.   
• Implement strategies to personalize the customer experience based on data insights.   
• Continuously test and optimize various touchpoints to improve conversion rates and customer satisfaction.   
• Gather and analyze customer feedback to identify areas for improvement.   
• Ensure that customer support processes are efficient and effective, addressing customer issues promptly.   
• Develop and execute customer journey strategies that align with business goals.   
• Monitor and report on key performance indicators (KPIs) to measure the success of customer journey initiatives.   
• Additionally, you will contribute to other relevant projects and initiatives that enhance the e-commerce experience. 

Your Talent

• Bachelor’s or Master's degree  
• Experience in e-commerce, digital marketing, or customer experience optimization.  
• Strong analytical skills with the ability to interpret customer data and trends.  
• Excellent communication and collaboration skills to work across teams.  
• A proactive mindset with a passion for innovation and continuous improvement. 
• Fluency in English verbally and in writing; 
• Basic knowledge of HTML and JavaScript is a plus, helping to bridge the gap between strategy and technical implementation 
• A digital mindset, with a proactive approach to innovation and continuous improvement. 
   

This role is based in ‘s-Hertogenbosch, the Netherlands. Working remotely from other countries is not possible. 
 

To apply for this role, you must already have the legal right to work in the Netherlands. We will not apply for work or residence permits  

We Offer 

• 1-year contract with option for extension to permanent contract; 
• Our salaries are based on 38 hours per week, but fulltime work is 40 hours per week. Instead, you choose between a lot of holidays; 40 per year ór choose for a 40-hour salary per month with still 28 holidays. You can switch every six months; 
• Annual bonus scheme; 
• New hires (introduction) days with all new colleagues from all our global offices; 
• Great offer of e-learnings and a training offer for personal development; 
• Enough free fruit for you daily vitamins; 
• Provided lunch for low cost; 
• Choose between lease-bike, NS Business Card or travel by car for € 0,23 per km (>10km). 
• 8% holiday allowance, employee insurances and a good pension scheme; 
• Employee discount on the PUMA, Levi’s, Fuelforfans and BMW Lifestyle websites; 
• Hybrid working. On fulltime basis 3 days in the office and 2 days at home (incl. allowance for home working); 
• Flexible working hours, modern workspace and a good working atmosphere; 
• International working environment with colleagues of more than 50 different nationalities; 
• Wellbeing activities (f.e. yoga, pilates and bootcamp); 
• Community involvement (stichd impact tool); 
• stichd drinks 5/6x per year in the city center of Den Bosch; 
• Work hard, play hard. Our stichd-events are legendary.