Operations Officer

What is the opportunity?
Our RBC Cards Investigations Transaction Service Group under our Canadian Banking Operations business is looking for an Operations Officer. With your in-depth knowledge of Personal and Business products along with strong communication and collaboration skills, you will be responsible for the successful end to end fulfillment of applications until the activation stage.

Please note this role is Hybrid with minimum 4 days a week onsite & according to business needs.

What will you do?

• Take full accountability for quality and accuracy of day to day job responsibilities, tasks and activities ensuring a balanced focus on client experience, efficiency and effectiveness and operational risk and compliance
• Proactively and independently manage your day by utilizing all available resources (Folios/Procedures/SharePoint/etc.)
• Consistently demonstrate a sense of urgency in a high pressured deadline driven environment, multi task and ensure that the team and the centre are meeting service commitments on a daily basis
• Exercise due diligence in following RBC operational risk policies, procedures, standards and guidelines
• Ensure productivity is maintained in keeping with Performance Edge Model

What do you need to succeed?

Must-have

• Knowledge of Personal Deposit accounts Exception procedures
• Proven Information Gathering and Investigation experience
• Problem solving, processing knowledge, attention to detail with a developed sense of urgency
• Demonstrate a high sense of urgency
• Ability to Listen, Understand & Respond in a professional manner at all times and under all situations
• Flexible, adaptable and willing to learn new things
• Ability to multitask and have strong organization and prioritization skills
• Available to work Monday to Friday between 7:00AM to 3:00PM EST

Nice-to-have

• Solid knowledge of Product, Policies, good working knowledge of RBC Systems
• Working knowledge of applications such cart ,  IRIS, Sales Platform, Service Platform, On Demand etc

What’s in it for you?

We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

Job Skills

Additional Job Details

Note: Applications will be accepted until 11:59 PM on the day prior to the application deadline date above

Inclusion and Equal Opportunity Employment

At RBC, we believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all.