Operations Officer

What is the opportunity?

As an Operations Administrator, you will be responsible for reviewing and depositing funds rec’d  for transfer in and/or out requests from other financial institutions.. As a professional, representing RBC and its values, you will use your skills and expertise to verify if the funds are received as per our process and deposited correctly in the clients account. You will use your experience with Process review and simplification to evaluate current procedures and provide recommendations on improving processing time and efficiency.

What will you do?

• Ensure transfers are processed accurately and in a timely fashion
• Provide support to other operations members and branches as defined in service level agreement - SLA
• Ability to priorities daily tasks
• Demonstrate judgment in resolving issues/problems.
• Ensure that quality service is provided and represent RBC in a professional manner at all times.

What do you need to succeed?

Must-haves

• self-motivated individual – able to complete daily tasks in addition to assisting in other areas
• Experience with RPA; Lean Six Sigma
• Microsoft Office skills
• Proven organizational skills.
• Excellent communication skills – written and verbal.
• Strong interpersonal skills and ability to work in a team environment.

Nice-to-have

• Account Transfers experience.
• Project Management  
• Business Degree
• Knowledge of/exposure to lines of business: RBC Retail Branches, Direct Investing

Job Skills

Additional Job Details

Note: Applications will be accepted until 11:59 PM on the day prior to the application deadline date above

Inclusion and Equal Opportunity Employment

At RBC, we believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all.