National Retirement Village Manager

Job Description:

• Permanent Full-Time Position in a Leading Healthcare Organisation

• Hybrid working arrangement – Majority onsite and some work from home office

• Based in Brisbane QLD, and requires travel to Gold Coast and Sydney (at least monthly)

Better and fairer care.  Always.

St Vincent's has been a leader in Australia's health and aged care landscape for more than 165 years. Since our founders, the Sisters of Charity, opened our first hospital in 1857, our services and nearly 30,000 people have been behind some of Australia's most important medical breakthroughs. We are a microcosm of Australia’s health and aged care system and are uniquely positioned to lead and respond to our rapidly changing environment.

We are looking for a special kind of person - a St Vincent’s kind of person. Someone who puts excellence, compassion, connection and caring for other people at the heart of everything they do. 

Reporting directly to the National Sales Manager an opportunity like no other exists. The National Retirement Village Manager will champion excellence across our Retirement Villages in Queensland and New South Wales. You will empower, mentor and recruit a team of dedicated Retirement Village Managers, driving operational success while creating vibrant communities where residents thrive.

You will be instrumental in shaping the future of our retirement villages, enhancing customer satisfaction, ensuring financial stability, and expanding our service offerings to meet the evolving needs of our residents.

A Permanent Full-Time position based from our Group Head Office in Brisbane and at our 5 Retirement Villages in Brisbane, 2 on the Gold Coast, and 2 in Sydney.  

Key responsibilities of the role:

• Develop and manage the annual RV budget (approx. $9 million), ensuring financial sustainability and effective resource allocation.
• Recruit, supervise, mentor, and lead Retirement Village Managers across QLD and NSW to achieve operational KPIs.
• Ensure all residents are welcomed, valued and safe, have a positive experience and a high level of satisfaction.
• Create, monitor, revise, and update RV policies, procedures, and documentation to align with St Vincent’s Care values and legislative requirements.
• Monitor data, evaluate service quality, identify trends, and implement continuous improvement initiatives to enhance resident services.
• Lead and manage Annual General Meetings for all sites.
• In conjunction with the National Sales Manager develop a service offering that residents will benefit from.
• Proactively drive and look for efficiencies a villages.
• Foster positive relationships with residents, families, staff, and the community, and address concerns in a compassionate and timely manner.
• Ensure compliance with Retirement Village Legislation, accreditation standards, and Work Health & Safety legislation, and contribute to effective risk management.

Things that work for us:

• Minimum 3 years overseeing Retirement Villages or Independent Living Units, with a strong understanding of relevant legislation and acts.
• Demonstrated ability to lead, mentor, and manage senior staff, driving performance and fostering a positive work culture.
• Experience with budget management, financial reporting, and achieving financial sustainability within a Retirement Village setting.
• A commitment to providing high-quality care, promoting resident independence and well-being, and ensuring resident satisfaction. 
• Excellent relationship-building, communication, and stakeholder engagement skills, with a collaborative and inclusive working style.
• Qualifications in leadership, management, business or health management, and a valid National Criminal History Record Check.
• Willingness to uphold the core values of St Vincent’s Health Australia and provide advice consistent with its mission and philosophy.

Things that work for you:

• Ability to visibly see your impact on the business and its service
• Competitive salary packaging options
• Discounted private health insurance
• Employee Assistance Program for staff and their families
• Access to the Fitness Passport (FP)

At St Vincent’s we value inclusivity and diversity and acknowledge the importance of creating a work environment that is welcoming, safe, fair and impartial and invites people from all backgrounds to join us.

Pre-Employment Checks

Your employment is conditional upon the completion of all required pre-employment checks, including relevant immunisations.

Equal Opportunity

We celebrate diversity & inclusion and are committed to equal employment opportunity for everyone.

How To Apply

Please submit your application via the Apply button, include your resume and a brief cover letter outlining your experience and suitability.

Respectfully, no recruitment agencies.

Closing Date:

Reconciliation Action Plan:

At St Vincent's we acknowledge the importance of creating a work environment that is welcoming, safe, equitable and inclusive for Aboriginal and/or Torres Strait Islander Employees. As part of our Commitment to Reconciliation and Closing the Gap in employment related outcomes, we encourage applications from Aboriginal and Torres Strait Islander Peoples.

For further information, visit https://www.svha.org.au/about-us/reconciliation or get in contact at indigenouscareers@svha.org.au

View Reconciliation Action Plan

Code of Conduct:

View Code of Conduct