Job description

Description

We’re looking for a strategic and execution-driven Program Manager to join our CX department and help shape how we deliver exceptional customer experiences at scale. In this pivotal role, you will be a key driver of execution, working across teams to translate vision into results.

This role is perfect for someone who thrives at the intersection of strategy, operations, and technology. A big picture thinker with a sharp eye for detail and a passion for making things happen.

About The Role

Lead complex, end to end initiatives, from ideation through planning, execution, and adoption. Ensuring alignment with business goals and delivering measurable impact.
Monitor project & program milestones, manage risks and scope changes, and remove roadblocks to ensure timely and successful delivery.
Champion continuous improvement by identifying and addressing gaps across systems, processes, and data infrastructure.
Act as both a strategic orchestrator and a hands-on executor, managing high-priority projects while maintaining a strong connection to the broader business vision.
Partner with CX leadership and other stakeholders across teams to drive alignment, ensure visibility, and support progress on our most critical initiatives.
Facilitate strategic discussions, align stakeholders, and drive decisions through clear, consistent communication.

Requirements

5+ years of experience in program management or operational roles in tech, SaaS, or high-growth environments.
Strong methodological thinking and familiarity with program management best practices.
Proven ability to operate independently and cross-functionally in fast-paced, dynamic settings.
Strategic mindset with the ability to deep-dive into technical domains and connect execution to business outcomes.
Excellent communication and interpersonal skills, able to align and collaborate across a wide range of stakeholders and levels, with the ability to manage multiple complex initiatives simultaneously.
Strong sense of ownership, accountability, and proactive problem-solving.
Fluent in written and spoken English; exceptional verbal and written communication skills.
B.Sc. in Industrial Engineering and Management or a related field – a strong advantage.