Client Program Manager

Company :

Job Description : 

JOB SUMMARY

This job will lead large scale projects or a collection of smaller related projects as a program. Incumbent will manage the overall coordination for the different individual projects in the program as well as ensuring that risks and issues are coordinated across the various projects. Will provide mentorship to other team members. May also be engaged in critical efforts to help correct issues with a challenged project or a large scale client engagement. In some cases, the incumbent will be expected to travel to customer sites to help develop project plans and deliver projects. Responsible for the successful completion of the project on time, on budget and with high quality. Programs will be delivered using Agile Methodologies as defined by the Delivery Excellence processes.

ESSENTIAL RESPONSIBILITIES

• Manage deliverables based on delivery excellence processes. Present program status to stakeholders in both written and verbal form.  Maintain program risk/issue lists and take action to mitigate risks and address issues. Ensure that all stakeholders have full and timely communication of program activities. Manage resource utilization on the program through matrixed delivery across the product teams. Ensure that all program outputs are aligned and ensure that all team members are fully aware of the overall goal and status of the program.
• Provide mentoring and training in the project planning space to the other delivery owners. Manage the coordination among the different components to ensure that all work is being planned in alignment with overall program goal. Ensures that the different components of the schedule align and are properly coordinated.  Engage in stakeholder communication of plans and schedules.
• Ensure that all program artifacts are updated on expected schedules. Ensure that the team has effectively managed the actual hours and estimate to complete updates. Monitor the overall program delivery status and consolidate outputs from all team members.  Closely monitor scope adherence to ensure that all documented requirements are delivered as requested. Manage scope through the change control management processes to ensure that all work is properly documented.   
• Identify any changes to delivery and actively escalate those challenges to manager or senior leadership as appropriate. Manage tasks across the matrixed organization to own all aspects of the delivery. Build a productive trusting relationship with the stakeholders both internally and externally through communications and accomplishments. 
• Create the primary initial set of project plans.  As subsequent phases of the projects begin, this position will manage the intake coordination among the different components. Ensures that resources are aligned and providing the comment view into the effort. 
• Adhere to all release management stage gates and timelines. Ensure that program delivery outputs are properly included in releases including monitoring release weekend activities and reporting progress during the release activities. Post closing conduct lessons learned and document process improvements.  
• Other duties as assigned or requested.

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EDUCATION

Required

• Bachelor’s Degree in Healthcare, Business, Information Technology or closely related discipline 

Substitutions

• None

Preferred

• None

EXPERIENCE

Required

• 7 years with Project delivery
• 7 years with Client Relationships

Preferred

• None

LICENSES or CERTIFICATIONS

Required

• None

Preferred

• Project Management Professional (PMI)

SKILLS

• Large Scale Program/Project Management 

  Financial Planning and Management 

  Strong Communication skills 

  Problem Management and Resolution 

  Working in a Matrixed Organization 

  Client expectations management 

Language (Other than English):

None

Travel Requirement:

25% - 50%

PHYSICAL, MENTAL DEMANDS and WORKING CONDITIONS

Position Type

Office-based

Teaches / trains others regularly

Rarely

Travel regularly from the office to various work sites or from site-to-site

Occasionally

Works primarily out-of-the office selling products/services (sales employees)

Never

Physical work site required 

Yes

Lifting: up to 10 pounds

Constantly

Lifting: 10 to 25 pounds

Rarely

Lifting: 25 to 50 pounds

Never

Disclaimer: The job description has been designed to indicate the general nature and essential duties and responsibilities of work performed by employees within this job title. It may not contain a comprehensive inventory of all duties, responsibilities, and qualifications required of employees to do this job.

Compliance Requirement: This job adheres to the ethical and legal standards and behavioral expectations as set forth in the code of business conduct and company policies.

As a component of job responsibilities, employees may have access to covered information, cardholder data, or other confidential customer information that must be protected at all times.  In connection with this, all employees must comply with both the Health Insurance Portability Accountability Act of 1996 (HIPAA) as described in the Notice of Privacy Practices and Privacy Policies and Procedures as well as all data security guidelines established within the Company’s Handbook of Privacy Policies and Practices and Information Security Policy. 

Furthermore, it is every employee’s responsibility to comply with the company’s Code of Business Conduct. This includes but is not limited to adherence to applicable federal and state laws, rules, and regulations as well as company policies and training requirements.

Highmark Health and its affiliates prohibit discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities and prohibit discrimination against all individuals based on any category protected by applicable federal, state, or local law.

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