People and Operations Site Manager

• Mission driven and always upholds highest expectations of BT and is a champion for our client’s (Google) code of conduct
  
• Clear, concise and timely communicator
  
• Remains focused in an interruption rich, high pressure environment
  
• Thrives when leading people and teams
  
• Reliable, effective and consistent working habits
  
• Highly collaborative and invested in team success
  
• Works with transparency and shares resources openly
  
• You remain steady in an ever changing and ambiguous environment
  
• Tech savvy and can teach others
  
• Self management, time management, flexible, and unfailingly reliable
  
• Reliable high speed internet connection is a must ( BT will ask for you to verify)
  

• Ambassador for the Body Techniques brand.
  
• Actively engages with provider and operations teams with the aim of seamless and superior service delivery.
  
• Appropriately communicates upward, laterally, and flows information in all directions including BT and Google teams and leaders, and BT providers.
  
• Writes and posts accurate schedules in a timely manner.
  
• Analyzes business metrics and prepares for growth.
  
• Attends and leads team meetings regularly.
  
• Responsible for “emergency alerts”.
  
• Demonstrates professionalism, flexibility and adaptability when working through operational challenges and obstacles.
  
• A creative problem solver who strives for solutions, knows when to consult with the team for support.
  
• Maintains updated knowledge of client process and service requirements and ensures these are communicated to the provider team and BT leadership.
  
• Contributes to Monthly and Quarterly Business Reviews (QBR), weekly reports, and all other business related meetings as assigned.
  
• Meets and exceeds expectations in performance metrics such as hours budget, customer satisfaction, program utilization, inventory costs, new site preparedness, GUTs response times, and team development.
  
• Expert at using current and emerging technology to support the providers and Google team; for example: Appointy/Zoho/Google suite.
  
• Regular site visits, twice a week or more.
  
• Consistently understands the vision, mission, and goals of BT and where Google fits into this plan and actively supports these goals.
  
• Ethical and equitable work habits.
  
• Engages with the BT provider team through regular virtual check-ins and has experience with performance based communication.
  

Requirements

• BA/BS  level of education
  
• 3 - 5 years in people leadership and/or retail management
  
• Experience as an individual contributor and team-player
  
• Has led teams of 50 or more individuals
  
• Experienced in operational protocols/project management
  
• Reliable high speed internet connection is a must
  
• Bonus points for a passion for wellness and/or fitness
  
• Experience working successfully in a hybrid or remote environment
  

Benefits

• Health
  
• Dental
  
• Vision
  
• 401K
  
• PTO + Sick Time