Account Manager

Position Title: Account Manager

Work Set Up: On-site

Schedule: 7:00 AM to 4:00 PM PH Time

Job Location: Clark Outsourcing - Building 35 Philexcel Business Park, Clark Pampanga

Quick Rundown:

Seeking a motivated and commercially savvy Account Manager to manage, grow, and develop client accounts in the promotional products space. This role combines client nurturing, cross-selling, and new business development - all from a back-office setting.

What You’ll Do:

• Client Nurturing & Account Growth

  • Manage and strengthen relationships with existing clients

  • Understand each client's business calendar (events, campaigns, gifting seasons)

  • Recommend promotional products that align with client goals

  • Identify upsell and cross-sell opportunities

  • Monitor reordering cycles and suggest timely refreshes

  • Maintain regular email and phone communication

  • Build long-term client loyalty and satisfaction

• New Business Development

  • Research and identify potential new clients

  • Initiate outreach via email, phone, and networks

  • Understand prospect needs and present relevant solutions

  • Convert leads into active, long-term clients

  • Maintain and track a new business pipeline

• Collaboration & Coordination

  • Work closely with quoting, design, and production teams

  • Brief internal teams on client expectations and branding

  • Update CRM with all engagement and sales activities

  • Share market feedback with the broader team

What We’re Looking For:

• 2-4 years in account management, client service, or B2B sales

• Experience in promotional products, marketing, or print is a plus

• Excellent communication and relationship-building skills

• Commercial mindset with a proactive, organised approach

• Familiarity with CRM systems (e.g., HubSpot, Zoho)

Why You’ll Love Joining the CO Fam!

At Clark Outsourcing, we’re redefining what it means to work in a BPO. This isn’t your regular office setup - it’s where careers flourish, friendships grow, and fun is always part of the deal. Our culture is unmatched (seriously, our team swears by it), and we promise you’ll have to experience it yourself to believe it.

Here’s what’s in store for you:

Health and Welfare Benefits: HMO with prescription coverage, SSS, PhilHealth, Pag-IBIG, 13th-month pay, retirement benefits, and more.

Beyond Work: Enjoy our in-office swimming pool (lowkey flex!), CO Club gaming lounge, CSR involvement through CO Stars, scholarship programs, and access to CO Academy for growth.

Travel Opportunities: We send at least 20 staff per year to visit our clients in the US, UK, and Australia, giving you international exposure and experience.

Leave Benefits: Paid holidays, Earned PTO on your first month, Wellness leave (no questions asked), plus special leaves like bereavement, parental leave, and Magna Carta leave.

Extra Perks: Salary loans up to PHP 1M (via BPI), CO Swag Bag, birthday and anniversary tokens, and our COol & flexible workplace.

Growth and Recognition: Yearly performance appraisals, career advancement programs, CO League events, and guidance from our amazing Coaches!

At CO, it’s not just about work - it's about loving where you work. Ready to experience the best workplace ever? We can’t wait to welcome you to the team!