Job description

KeenLogic is seeking a Business Support Specialist to support one of our government clients. This position is located in Washington, DC, within the Customer Experience Center (CEC). The CEC is responsible for communicating, marketing, branding, and delivering customer service to the community.

This is a full-time onsite position offering Fortune 500-level health/dental/vision, PTO, 401k, and Life Insurance.

Required Qualifications

3+ years of relevant experience.

Experience providing administrative support, including triaging and coordinating work requests and activities, scheduling meetings and events, and managing records.

Experience using various automated office systems and software programs, including record management systems.

Experience in coordination; ability to manage schedules and triage tasks.

Experience in developing reports.

Ability to understand general management theories, concepts, and principles.

Knowledge of and ability to establish and maintain administrative and quality assurance processes.

Ability to review, understand, and retain knowledge of House Rules, Committee and CAO policies and procedures, as well as specific Business Unit and Department practices and procedures.

Ability to analyze problems and recommend appropriate solutions/changes.

Ability to establish effective working relationships with senior staff and other high-ranking officials.

Ability to handle sensitive and confidential matters with tact, as well as the ability to exercise judgment and discretion

Job Duties

Provides general administrative assistance to CEC staff and management.

Supports business operations, process documentation, and standard operating procedures.

Help identify and implement process improvements.

Assist and support in the planning, execution, tracking, and reporting of projects and initiatives.

Coordinate internal resources and communicate progress across stakeholders.

Draft internal communications, reports, and presentations.

Support operational activities required.

Assist with system updates, access management and troubleshooting.

Serve as a point of contact for internal and external inquiries.

Prepares sensitive and confidential reports, memoranda, correspondence, and technical documentation.

Notifies and keeps management informed of all relevant workplace issues and initiatives, specific work activities, and policy, procedural, and process initiatives or changes.

Provides general assistance and recommendations and receives adequate instruction, feedback, and guidance from senior Business Unit management regarding sensitive and confidential issues.

Handles and answers general/routine inquiries, tracks, forwards, schedules and/or takes messages as appropriate.

Routes and tracks correspondence and technical inquiries to appropriate CAO and/or other House offices.

Handles customer requests and information with discretion; disseminates information appropriately when triaging/managing customer requests.

Provides coordination and timely completion of input/data for the CAO Semi-Annual Report as assigned.

Supports Business Unit/Department management and other administrative personnel as required.

Performs and/or coordinates miscellaneous general office services, to include ordering and maintaining office equipment, materials, and supplies.

Develops and maintains general working knowledge and understanding of their Business Unit, Department, and Office of the CAO at-large, as well as Committee and CAO policies and procedures, and specific Business Unit and Department practices and procedures.