Offer summary

Qualifications:

Excellent English comprehension and communication skills, Previous experience handling inbound calls, preferably in the US market, Strong client-facing communication abilities, Organized and detail-oriented approach to administrative tasks..

Key responsibilities:

Handle inbound calls and schedule appointments using Booking Koala scheduling software

Provide customer support and serve as the first point of contact for client inquiries

Communicate with field employees about operational issues and feedback

Perform various administrative tasks to support business operations and growth.

Job description

This is a remote position.

Are you a proactive and detail-oriented professional who thrives on providing top-notch customer service and administrative support? We're looking for someone just like you to join our team!

As our Admin Assistant, you'll be the friendly voice and helping hand behind our client interactions and daily operations. From scheduling appointments via Booking Koala and managing inbound calls, to supporting clients with service inquiries and helping convert them to loyal recurring customers—you’ll play an essential role in delivering a seamless client experience.

You’ll also handle follow-ups, coordinate with field staff, and keep operations running smoothly by performing administrative tasks and light data scraping to support our growth. If you love organized workflows, take pride in clear communication, and want to be part of a growing company with a vibrant team—this is the opportunity for you!

Job Highlights:

Contract type: Independent Contractor
Schedule: 20 hours per week; Primary focus from 9 AM to 12 PM - Monday - Sunday EST

Client Time zone: US-based - EST

Responsibilities:

Handle inbound calls and schedule appointments using Booking Koala scheduling software
Enter client information accurately into the booking system
Follow up via text message with previous day's clients to check on service quality
Help new clients transition to recurring service plans when interested
Provide customer support and serve as first point of contact for client inquiries
Communicate with field employees about operational issues and feedback
Escalate complex issues or concerns to management when necessary
Perform data scraping tasks from platforms like Yelp for email marketing purposes
Complete various administrative tasks to support business operations and growth

Requirements

Excellent English comprehension and communication skills
Previous experience handling inbound calls, preferably in the US market
Strong client-facing communication abilities
Ability to work during 9 AM to 12 PM EST time zone
Basic computer skills and ability to learn new software systems
Organized and detail-oriented approach to administrative tasks
Professional demeanor when representing the company to clients

Benefits

Independent Contractor Perks:

Permanent Work from Home
Immediate Hiring
Steady Freelance Job

Please note that since this is a permanent work-from-home position and an “Independent Contractor” arrangement, the candidates must have their own computer and internet connection. They will handle their own benefits and taxes. The professional fees are on hourly rates and the rate depends on your performance in the application process.

ZR_24391_JOB

Required profile