Client Engagement Manager (CEM)

ARK Solutions, Inc. is a leading IT staffing and services company committed to delivering high-quality contingent workforce solutions to public and private sector clients across the United States. Our success is driven by data, relationships, and a deep understanding of the industries we serve.

Position Summary

We are seeking a results-driven Client Engagement Manager (CEM) to lead direct client acquisition efforts focused on non-MSP organizations. This is a high-ownership, high-accountability role designed for professionals who are ready to convert sales intelligence into closed deals and long-term partnerships. You will work closely with a structured sales support team and be fully responsible for developing new business and owning those relationships post-sale.

Key Responsibilities

- Engage non-MSP prospects using intelligence and contact lists provided by the sales support team.
- Drive conversations across Procurement, HR, DEI, and IT departments to gain a holistic view of client needs.
- Lead the sales process from first contact to signed agreement—own the outcome.
- Deliver on aggressive sales metrics: 6–8 active pursuits, 2+ meetings per week, 1 new client per month.
- Maintain a 30%+ close rate from first meeting to signed contract.
- Remain the primary point of contact post-sale, expanding the account across departments and service lines.
- Collaborate with delivery and marketing teams to ensure messaging, branding, and service delivery remain aligned.
- Maintain detailed CRM documentation in JobDiva for full sales visibility.

Required Skills & Qualifications

- 5+ years of experience in IT staffing, sales, or client relationship management.
- Proven experience selling to non-MSP organizations or initiating direct client relationships.
- Strong verbal, written, and consultative communication skills.
- Ability to manage multiple complex deals and prioritize effectively.
- Comfortable working with remote teams and using tools like JobDiva and LinkedIn Navigator.
- Entrepreneurial mindset with the discipline and drive to get results.

Work Environment & Schedule

• This is a partly remote role based in the DC Metro Area (2 days work from Reston Office)
• Flexible working hours required to align with client availability and deal progress.
• Must be responsive, accountable, and focused on results.

Why Join ARK Solutions?

- You will be supported by a full-cycle sales support team (Roles 1–4).
- Work in a results-driven culture with room to grow your portfolio.
- Opportunity to shape and grow the business through direct client acquisition.
- Performance-focused, rewarding, and collaborative work environment.