Commercial Service Account Manager, California Bay Area

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Carrier Global Corporation, global leader in intelligent climate and energy solutions, is committed to creating solutions that matter for people and our planet for generations to come. From the beginning, we've led in inventing new technologies and entirely new industries. Today, we continue to lead because we have a world-class, diverse workforce that puts the customer at the center of everything we do. For more information, visit corporate.carrier.com or follow Carrier on social media at @Carrier.

About This Role

As the Commercial Service Account Manager, you will be responsible for pursuing opportunities for service agreements, quick turn projects to keep our customers operating effectively, and pursuing large opportunities that help our customers modernize their equipment.

This role is a great fit if you excel at building relationships, have outstanding customer service skills, and love working with cross-functional teams. This is the ideal role for those that are adept at assessing and understanding both the immediate and future needs of customers.

The Commercial Service Account Manager will sit in the California Bay Area.

Key Responsibilities

• Sell the full portfolio of Carrier HVAC Service products and solutions (i.e. service agreements, repairs and modernizations)

• Create and maintain Sales Territory and Account plans where necessary

• Present at customer seminars to develop new and existing customer relationships and opportunities

• Promote Carrier value proposition linking customer objectives to Carrier solutions

• Utilize CRM to manage customer interactions, activities, and opportunity pipeline

• Experienced seller in attracting new customers as well as building share value with existing customers

• Ability to seek out and access new service agreement opportunities both with existing customers and new prospect customers

• Ability to seek out or respond to repair opportunities 

• Establishing and building credibility with knowledge of Carrier products/solutions 

• Strong ability to develop and sustain customer relationships

• Clearly articulate the value of Carrier’s value offerings and how they map to the customers’ needs

• Ability to detect the Customer’s buying stage and adjust selling accordingly

• Effective presentation and communication skills

• Prioritize on best opportunities

• Responding to the customer requirements in a timely manner

• Gaining the booking/order in a timely manner

• Ability to consistently achieve sales metrics and Annual Targets

• To effectively negotiate service agreement renewals when required

Required Qualifications

• High School Diploma / GED

• 3+ years of Commercial HVAC sales experience

• Must be able lift/carry 20 pounds, climb ladders/stairs, be comfortable working on roofs/platforms

• Valid Driver’s license

Preferred Qualifications

• Familiar with the California Bay Area

• Bachelor’s degree.

• Extremely comfortable operating in a technical environment utilizing Microsoft based computer software

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Carrier is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or veteran status, or any other applicable state or federal protected class. Carrier provides affirmative action in employment for qualified Individuals with a Disability and Protected Veterans in compliance with Section 503 of the Rehabilitation Act and the Vietnam Era Veterans’ Readjustment Assistance Act. 

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