Timberland: Inside Sales Representative (Canada)

At Timberland, we’re a force of nature.  We’re a team that steps outside, works hard together, and moves the world forward.  The brand is widely recognized as the arbiter of boot culture.  With a rich heritage of craftsmanship and an eye toward the future, Timberland has a decades-long commitment to make products responsibly, protect the outdoors, and build community.

So, before we get to the job details, take a minute to learn a little more about us – our values and our culture.  If you can see yourself working side-by-side with a team of fun, adventure-loving people, Timberland just may be the place for you. 

To learn more about our values and our culture, visit Timberland Careers or www.timberland.com.

Inside Sales Representative - Canada

What will you do?

As part of Timberland Sales team, the Inside Sales Representative (IHSR) is responsible for managing designated accounts and identifying new opportunities to achieve sales targets. The ISR will focus on increasing sales, service and support with independent retailers across Canada from a remote capacity.  You’ll be responsible in maintaining Timberland’s Brand Positioning while driving for revenue growth. 

You'll be a trusted member of our team reporting to the Director of Sales, Lifestyle & Specialty and you’ll manage a designated list of customers across Canada. You'll collaborate and liaise with the regional sales teams, and work closely with Sales and Sales Operations on reporting, forecasting and inventory management.

Let’s break down that day-in-the-life a bit more.

• Determine customer requirements and expectations in-order-to recommend specific products and solutions through calls to the customer, use of and Internet research.  Your daily selling activity will be conducted via Zoom or phone and an occasional industry show, managing a list of <300 existing Timberland customers.

• Recommend products based on cost, availability or specifications, sales potential, customer needs and product availability.  Present price, credit and terms in accordance with standard procedures and customer profiles.

• Administer wholesale customer support for our B2B website and our digital assets.  Follow up on sales orders to ensure orders are allocated, shipped and billed.

• Work effectively with other members of the Sales Team.  You’ll partner with the Canada Regional Sales Team to learn the customer base to establish relationships with buyers and stakeholders to build successful win-win plans.  Internally, you’ll have access to industry leading support from Marketing, Product and Sales Operations to collaborate and deliver on execution.

• Maintain constant reporting on sell-in, sell-thru and additional business opportunities.  Report calls and sales activities daily, weekly and monthly.

• Discuss and resolve issues of pricing, delivery dates, and any and all other order problem issues with customers, Customer Service associates, and Credit as required.

What do you need to succeed?

• We all have unique skills that we bring to work and celebrate every day.  For this role, there are foundation skills you’ll need to succeed and excel.  

Those are:

• BA, BS or other four-year college equivalent

• 1+ years of selling experience, retail/outside/telephone

• Working knowledge of footwear industry

• Bilingual: English/French oral and written

The foundation skills you will need in this position are:

• Motivated, organized, responsible self-starter that wants to be a part of a team

• Ability to provide excellent customer service and communication to both internal and external contacts

• Ability to learn and maintain product knowledge

• Ability to handle and track multiple projects as well as work independently. 

• Learn and maintain knowledge of inventory availability

• Strong computer skills.  Proficiency in MS Office, required.  SAP and CGNOS experience a plus.

• Location requirement: While this position is fully remote, the ideal candidate will reside within Canada to better service their client base.

Now WE have a question for YOU.

Are you in?