Operations Associate

Location: Remote (ideally in the New York or Los Angeles metro areas where we have team hubs)

Who We Are: Banza reimagines your favorite comfort foods, like pasta, pizza, mac & cheese and waffles, using chickpeas. Why? Because we know chickpeas aren’t just delicious, they’re also one of the most nutritious and sustainable foods. Yet 80% of the country isn’t eating enough of them. Our mission is to inspire people to eat more chickpeas and other beans, making a positive impact on human health and the environment. Banza is the fastest-growing pasta brand in the country, and our products are available in 27,000 stores nationwide. We’ve been named one of TIME Magazine’s Best Inventions of the Year, Adweek’s Best Food Brand, and are proud to have fans at Good Morning America, The New York Times, Food & Wine, Bon Appetit, and more.

Your Mission: Banza Operations procures our ingredients, coordinates our manufacturing, handles retail orders, and delivers products to grocers and customers far and wide. As demand for Banza grows, we must continuously adapt our systems to accommodate. Not only are we innovating on the frontier of pasta, but we are also building a flexible and world-class supply chain across all our categories. We are looking for a skilled logistics professional to join our team. If you’ve ever wanted to scale the operational backbone of a growing food company, here’s your chance.

What You’ll Do:

• Order Processing and Management: Take full ownership and execute the complete order fulfillment process for assigned customer accounts across various distribution channels.
• Shipping and Logistics: Plan and coordinate customer shipments to ensure timely and cost-effective delivery of goods.
• Inventory Management: Monitor inventory levels, identify potential stockouts, and collaborate with internal and external teams to ensure timely fulfillment. Support seasonal and promotional planning efforts to ensure timely product availability.
• Collaboration and Communication: Work with cross-functional teams (e.g., Sales, Brand Management, Accounting, Marketing) to address order inquiries, resolve shipping delays, dispute chargebacks, and improve fulfillment procedures.
• Process Analysis and Improvement: Analyze order data, identify trends, and implement process improvements to enhance efficiency and reduce costs.
• Performance Tracking and Reporting: Track and report key performance indicators (KPIs) related to order accuracy, delivery times, and other relevant metrics.

Who You Are:

• Bachelor’s degree in Supply Chain Management, Business, Logistics, or related field.
• 2+ years of experience in supply chain, operations, or distribution planning, ideally within the Consumer Packaged Goods (CPG) industry, demonstrating relevant skills and understanding.
• Strong analytical and problem-solving skills.
• Proficient in Excel, with experience in supply chain planning tools or ERP systems (NetSuite).
• Knowledge of inventory management and distribution logistics.
• Excellent communication and organizational skills.
• Ability to work cross-functionally in a fast-paced environment.
• Proactively identifies opportunities and independently takes action.
• Strong sense of ownership and accountability.
• Passionate about what Banza’s doing!

Nice-to-haves:

• Experience with data visualization tools (e.g., Tableau, Power BI).
• Understanding of lean principles and continuous improvement methodologies.

To Apply: Write a cover letter describing why you want to join Banza and why you would be an excellent fit for this role (yes, we actually read every cover letter!) and then apply directly to this posting. If you have any questions, please email jobs@eatbanza.com.

We're aware of the research showing that historically underrepresented groups are less likely to apply for a job if they don't believe that they meet all of the criteria. Do you hesitate to submit an application because you believe you need to check every box? Please apply anyway with a thoughtful cover letter! We would love to hear from you to discuss how you can help us build a great team at Banza.

Compensation 

Our salary ranges are based on verified market data and our philosophy of paying competitively for our size and industry. Individual pay rate decisions are based on a number of factors, including qualifications for the role, experience level, skillset, and balancing internal equity relative to peers at the company.  We expect the majority of the candidates who are offered roles at our company to fall healthily throughout the range based on these factors. The salary band for this role is $70,000-$83,000. The range is for the expectations as laid out in the job description, however, we are often open to a wide variety of profiles, and recognize that the person we hire may be less experienced (or more senior) than this job description as posted. If that ends up being the case, the updated salary range will be communicated to you as a candidate.

Perks and Benefits 

• Equity in Banza & an additional equity incentive bonus
• Medical, Dental, and Vision Insurance starting day 1: Banza pays 80% of the monthly premiums for employees and 70% for dependents
• One Medical Membership
• Short Term Disability and Life Insurance  
• Flexible Spending Account 
• Commuter Benefits 
• 401(k) 
• Paid Time Off: 20 vacation days, 10 holidays, 6 sick days, 2 personal days, a birthday day off, and a 7+ week sabbatical after 5 continuous years of employment.  
• Extended Leave: Short-Term Disability, Parental Leave, and other Paid Family Leave. Support provided by our end-to-end leave management partner, Sparrow
• New Parents: 12 weeks of paid parental leave plus additional optional leave time to add, and 4 weeks of flexible return to work arrangements. 
• Breast milk shipping service for traveling team members provided by Milk Stork
• Monthly fitness, internet and phone stipends 
• Monthly lunch stipend to encourage team member connection
• Annual education stipend 
• Home office set-up stipend 
• Unlimited Pasta, Rice & Mac
• $500 annual stipend to purchase our pizza and waffles, wherever it's sold
• Quarterly snack box for remote employees 
• Lively NYC office stocked with snacks and beverages 
• Quarterly in-person and remote events 

Our Commitment: Banza is committed to a diverse and inclusive workforce. To achieve our mission of inspiring people to eat more chickpeas and other beans, we greatly benefit from a range of perspectives, which comes from diversity of all types, at all levels of the organization. Facilitating diversity and inclusion is the smart thing for our business. So we strongly encourage women, veterans, people with all abilities, people of color, and gender nonconforming candidates to apply.

Banza is an Equal Opportunity Employer and does not discriminate on the basis of an individual's sex, age, race, color, creed, national origin, alienage, religion, marital status, pregnancy, sexual orientation or affectional preference, gender identity and expression, disability, genetic trait or predisposition, carrier status, citizenship, veteran or military status and other personal characteristics protected by law. All applications will receive consideration for employment without regard to legally protected characteristics. Banza will consider qualified applicants including those with criminal histories consistent with legal requirements.

Banza participates in E-Verify to confirm the identity and employment eligibility of all persons hired to work in the United States. As a participating employer, we provide the federal government with Form I-9 information to verify work authorization. For more information about E-Verify, please visit www.e-verify.gov.