Vender Operations Associate

Remote: 
Full Remote
Contract: 
Work from: 

Offer summary

Qualifications:

Excellent written and verbal English communication skills., Detail-oriented with a strong drive to improve workflows and solve problems., Strong data mindset with the ability to identify trends; experience with Tableau is a plus., Familiarity with tools such as Zendesk, Google Sheets, and Microsoft Office Suite is a plus..

Key responsibilities:

  • Handle vendor and carrier inquiries via email and phone with professional communication.
  • Investigate parcel issues and vendor concerns using various tools and databases.
  • Maintain accurate records and update internal systems throughout the day.
  • Analyze operational reports to identify trends and support data-driven decisions.

Passport logo
Passport Scaleup http://www.passportshipping.com/
51 - 200 Employees
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Job description

About Passport:

At Passport, we empower brands to reach their global potential by delivering the #1 international solutions for direct-to-consumer businesses. What sets us apart is our expertise in international shipping—enabling brands like Carpe, OneSkin, Rhode, GORUCK, and Wildflower Cases to scale globally with ease. Our extensive network, in-house team of logistics and ecommerce experts, integrations with Shopify and other ecommerce platforms, and user-friendly portal make us the trusted partner for growth-focused brands looking to expand internationally and create seamless cross-border experiences.

As a Vendor Ops Associate, you’ll have a direct impact on day-to-day operations by resolving carrier and vendor issues, maintaining clean data, and identifying trends that drive improvements. This role is hands-on, fast-paced, and gives you real visibility into logistics workflows. Our team is collaborative, detail-driven, and focused on building efficient, scalable processes together.

What you'll do:
  • Handle vendor and carrier inquiries via email and phone with clear, professional, and solution-oriented communication. Investigate parcel issues and vendor concerns using tools such as tracking systems, internal databases, external portals, and historical ticket logs.
  • Identify root causes and recurring issues; escalate with context to ensure timely resolution. Manage a structured daily task list while proactively responding to emails and operational updates.
  • Maintain accurate records by updating internal systems, spreadsheets, and portals throughout the day. Review large data sets for inconsistencies and correct errors to maintain high data integrity.
  • Analyze operational and performance reports using tools like Tableau to identify trends, flag anomalies, and support data-driven decisions. Adapt quickly to new tools, workflows, and platforms, contributing to continuous improvement and team documentation.
  • Collaborate closely with the Operations team and cross-functional partners to share updates, surface blockers, and drive resolutions. Support process documentation and suggest improvements by identifying inefficiencies and pain points. Multitask effectively in a fast-paced environment while meeting deadlines and aligning with business priorities.

  • What we're looking for:
  • Excellent English communication skills both written and verbal. Communicates clearly and concisely; detail-oriented and process-focused with a strong drive to improve workflows and solve problems. Quickly grasps new processes and implements them effectively.
  • Brings a strong data mindset with the ability to identify trends and spot inconsistencies; experience with Tableau is a plus. Comfortable working in high-volume settings and managing multiple tasks under pressure.
  • Self-motivated, dependable, and skilled in time management and task prioritization. Brings a positive attitude, energy, and eagerness to learn and grow in a dynamic remote environment.
  • Works well in a collaborative team setting, values transparency, and communicates openly. Flexible and adaptable, with the ability to navigate shifting priorities and operational needs.
  • Familiarity with tools such as Zendesk, Google Sheets, and Microsoft Office Suite is a plus. Schedule options include Monday–Friday, 10 PM–6 AM EET (Egypt Time) or Wednesday–Sunday, 1 AM–9 AM EET (Egypt Time).
  • A sneak peek into our perks & benefits:

    - Competitive cash and equity packages
    - An annual stipend for health insurance
    - A monthly work from home stipend
    - 100% remote work environment #LI-Remote
    - Paid Time Off
    - Paid Parental Leave
    - Themed happy hours - bring on the Zoom comedians, pop-a-shot contests, and sip ‘n paints!
    - Quarterly team (virtual) gatherings and annual all-company offsites in cities around North America 
    - Learning & Development Fund for upskilling or products to improve your day-to-day work life
    - Teammates around the world in 8 different time zones!

    Required profile

    Experience

    Industry :
    Spoken language(s):
    English
    Check out the description to know which languages are mandatory.

    Other Skills

    • Communication
    • Problem Solving
    • Google Sheets
    • Microsoft Office
    • Multitasking
    • Time Management
    • Collaboration
    • Adaptability

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