Receptionist/ Administrative Assistant

Description

WHO WE ARE
Polaris Pharmacy Services is an industry leader in both the Long-Term Care and Post-Acute Care settings. Founded in 2015, we are locally and independently owned with pharmacies nationwide. We are proud to offer competitive benefits and industry pay as well as the opportunity for career advancement to all our team members.

JOB SUMMARY:

The Receptionist at Polaris Pharmacy Services is responsible for providing excellent customer service and administrative support. This role serves as the first point of contact for clients and visitors, ensuring a welcoming and professional environment. The Receptionist will manage front desk operations, including handling inquiries, scheduling appointments, and maintaining records, to support the efficient functioning of the pharmacy services.

DUTIES/RESPONSIBILITIES:

• Greet and welcome clients and visitors with a friendly and professional demeanor.
• Answer and direct phone calls to appropriate personnel or departments.
• Manage appointment scheduling and coordinate meetings.
• Maintain accurate records and documentation related to front desk activities.
• Assist with administrative tasks such as filing, data entry, and correspondence.
• Ensure the reception area is tidy and presentable at all times.
• Handle inquiries and provide information about pharmacy services.
• Collaborate with team members to ensure seamless operations and customer satisfaction.
• Support pharmacy staff with additional tasks as needed.

Qualifications

QUALIFICATIONS/COMPETENCIES:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

REQUIRED SKILLS/ABILITIES:        

• Excellent verbal and written communication skills.
• Strong organizational and multitasking abilities.
• Proficiency in Microsoft Office Suite (Word, Excel, Outlook).
• Ability to maintain a professional demeanor and appearance.
• Strong customer service skills with a patient and friendly attitude.
• Ability to handle sensitive information with confidentiality.
• Familiarity with office equipment such as printers, copiers, and fax machines.
• Capability to work independently and as part of a team.

EDUCATION and/or EXPERIENCE:

• High school diploma or equivalent.
• Minimum of 1-2 years of experience in a receptionist or administrative role.
• Experience in a healthcare or pharmacy setting is preferred.

PHYSICAL DEMANDS

The physical demands described here are representative of those that should be met by an employee to successfully perform the essential functions of this job:

• May sit or stand seven (7) to ten (10) hours per day
• The employee is occasionally required to sit; climb or balance; and stoop, kneel, bend, walk
• May be necessary to work extended hours as needed
• May lift and/or move up to 30 pounds
• The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this role

HOLIDAY & PTO POLICY

• Paid holidays are provided annually, with 6 days offered each year, along with 5 sick days.
• Employees earn up to 10 PTO days each year, with rollover options and milestone bonuses.
• Employees have the option to cash out up to 10 PTO hours each quarter for added financial flexibility.

Please note, because we are a pharmacy most of our locations are open 24-hours a day, 7 days a week and therefore schedules may change as determined by the needs of the business.

BENEFITS for full time Employees

• Medical, Dental, and Vision insurance
• 401 (k) (available for Part Time & Full Time EEs)
• Company Paid Life insurance
• Short-term and Long-term disability insurance
• Tuition reimbursement
• Personal Time Off (PTO)
• Competitive pay with annual performance reviews and merit-based raises
• Career growth potential
• Annual on-site voluntary Flu Vaccines
• Employee referral bonus program