Offer summary

Qualifications:

Good knowledge of English and Russian (B2 level or higher), Experience in Customer Service, Strong communication skills and ability to work effectively as a team player, Basic knowledge of Microsoft technologies and IT infrastructure..

Key responsibilities:

Respond to customer requests and provide timely status updates within established SLAs.

Track customer issues using a ticketing system for quick resolution and documentation.

Manage and coordinate urgent and complicated support issues.

Cooperate with various IT support teams on user-related queries.

SOFTSWISS is an international company and a widely-acclaimed iGaming expert. We were the very first online gambling software company to start working with cryptocurrencies. SOFTSWISS appeared in July 2009 in Minsk, Belarus. Today SOFTSWISS is a recognised industry leader in iGaming software solutions development. The company has an international team, which counts 1,400+ employees and has an official presence in Poland, Malta, Georgia, and Belarus. To date, the SOFTSWISS client network counts more than 500 iGaming brands. Projects powered by SOFTSWISS receive numerous awards and accolades from industry media. SOFTSWISS steadily enhances the products portfolio with continuous innovations and increases the quality of its services, providing customers with first-class industry solutions. Our values: - High-end solutions based on reliability, security and honesty - Expertise of a professional team with over 10 years of iGaming background - Innovative approach to product development and business processes Our Products: - Sportsbook Platform - Online Casino Platform - Game Aggregator - Jackpot Aggregator - Affilka (Affiliate Platform) - Managed Services Our Services: - First Line Player Support - Player Retention - Player Reactivation - VIP Player Support - Anti-fraud support Our solutions: - Crypto Casino Solution - White Label Casino Solution - Turnkey Casino Solution White Label solutions: - Operating under the SOFTSWISS gambling licences - Ready-to-use payment processing options - SOFTSWISS merchant accounts Why Us? - Over 10 years helping our clients to succeed in the industry - Focus on software security and stability - Top client service based on the client needs - Best industry professionals - Agile methodology at all levels - Cutting-edge innovations - Wide geographical presence Website: www.softswiss.com Email: order@softswiss.com SOFTSWISS. Winning Combination

Job description

Overview:

SOFTSWISS continues to expand the team and is looking for a Support Manager.

We need a true, experienced, and accomplished professional who shares our culture and values.

About Product:

SOFTSWISS Game Aggregator
A fast and cost-effective solution that allows you to integrate and manage casino gaming content easily

Learn More

Key responsibilities:

Respond to customer requests and provide timely status updates within established SLA’s.
Track customer issues using a ticketing system to ensure quick resolution, proper follow-up, and documentation.
Manage and coordinate urgent and complicated support issues.
Cooperate with various IT support teams inside the company on user-related queries

Requirements:

Good knowledge of English and Russian (B2 level or higher).
Experience in a Customer Service
Strong communication skills and ability to work effectively as a team player.
Basic knowledge of Microsoft technologies, workplace processes, and IT infrastructure.
Self-motivated, results-driven, and organized.

Nice to have:

Understanding of online gambling industry.
Experience with Jira
Experience with Excel

What we offer:

Full-time work opportunities and flexible working hours
Comprehensive Mental Health Programme
Private insurance
Sports program compensation
Free online English lessons
An additional 1 Day off per calendar year
Generous referral program
Training, internal workshops, and participation in international professional conferences and corporate events

Required profile