Salesforce Operations Associate

Monterrey, MX or Remote

TopBloc is a Workday boutique partner firm that provides fixed-time, fixed-price Workday deployment services and on-demand Workday support. Using our internal proprietary tool we are able to quickly implement Workday Human Capital Management, Payroll, and Financials business processes and technology, letting our customers focus on their business while they gain immediate value. Once live, we also provide expertise and resources as needed to support the customer’s individual Workday solution.

TopBloc is committed to providing employees with an environment that provides continuous learning, career development, and a sense of belonging. We are looking for a Salesforce Operations Associate who is passionate about working in a collaborative environment and has the ambition to be a driver for success.
 

Requirements (What We’re Looking For):

• Bachelor’s degree in Business, Information Systems, or a related field – or equivalent experience (required)

• 1–3 years of experience in a Salesforce Administrator, CRM Support  or Sales Operations role (required)

• Salesforce Administrator Certification, or actively pursuing (preferred)

• Familiarity with Salesforce configuration, user management, validation rules, workflows, security, reporting tools, etc.(required)

• Strong attention to detail and commitment to data accuracy and integrity with experience documenting Salesforce processes and leading end-user training sessions

• Comfortable engaging cross-functionally to enforce hygiene best practices and gather feedback

• Strong communication and problem-solving skills with a continuous improvement mindset

• Ability to prioritize work independently and manage multiple requests in a fast-paced environment

• Strong verbal and written communication skills

Responsibilities (What You’ll Do):

• Own day-to-day Salesforce administrative tasks including user access provisioning, configuration updates, role/permission changes, and general support

• Own day-to-day ReferenceEdge (Salesforce Application) administration to identify and support scheduling of client reference calls 

• Create, maintain, and enhance reports and dashboards to support sales, operations, and leadership decision-making

• Maintain and update training materials and documentation for Salesforce and related tools

• Partner with Sales teams and leadership to maintain clean and reliable pipeline data by driving system hygiene and compliance

• Monitor data accuracy and completeness across key objects (e.g., Opportunities, Accounts, Contacts) and follow up with stakeholders as needed

• Collaborate with cross-functional teams (Sales, Marketing, Delivery) to implement enhancements and maintain alignment with business goals

• Support end-user training and provide first-level troubleshooting for Salesforce-related questions

• Stay current on Salesforce best practices and proactively suggest improvements

Physical Requirements:

• Prolonged periods of sitting at a desk and working on a computer

Benefits (What We’re Offering):

• Fast-paced and result oriented work culture with competitive base salary 

• Comprehensive legal benefits package in accordance with Mexican labor law plus: Christmas bonus (30 days)
  70% vacation bonus
  15 days off per year
  Home office bonus or transportation bonus
  $1,600 food stamps
  Private medical insurance for you and your family
  Dental and Optical insurance
  Life insurance
  Training platform
  Agreements with Universities
  Financial services (MINU)
  Total Pass Gym

TopBloc is an Equal Opportunity Employer

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