Senior Program Account Manager

We are HALO! We connect people and brands to create unforgettable, meaningful, and lasting experiences that build brand engagement and loyalty for our over 60,000 clients globally, including over 100 of the Fortune 500. Our nearly 2,000 employees and 1,000 Account Executives located in 40+ sales offices across the United States are the reason HALO is #1 in our $25B industry.  

HALO is looking for a Senior Program Account Manager (Sr. PAM) to be a strategic and results-driven professional responsible for overseeing high-profile client accounts. This role requires ownership of client relationship management, rigorous project execution, and leadership skills to ensure that account requirements and client expectations are delivered upon. The Sr. PAM will collaborate closely with sales, operations and creative teams to execute complex e-commerce and event-based programs to drive business growth.? 

Responsibilities

• Serve as the primary point of contact for senior-level client stakeholders, building strong rapport and driving both strategic and tactical communications. 
• Understand business goals and objectives, ensuring that HALO’s full suite of capabilities is leveraged to meet expectations and deliver solutions.
• Identify opportunities for revenue generation and client experience improvements, developing and presenting actionable plans. 
• Oversee end-to-end execution of complex e-commerce and event-based programs including mapping out marketing, production and event calendars; project execution and fulfillment management; quarterly and annual business reviews.
• Own deliverables on timelines, budgets, resources and cross-functional team coordination. 
• Extrapolate analytical insights from data and reporting, incorporating into informed decision making around product assortment, webstore functionality and marketing engagement.
• Maintain strict discipline around following SOPs, adhering to documentation and process requirements.

• Bachelor’s degree in Business, Marketing, Communications, or related field. 
• Experience in the promotional products industry or a similar field is required; retail ops experience strongly preferred. 
• 5+ years of experience in account management, with a proven ability to lead end-to-end project lifecycle for e-commerce and retail ops initiatives, from initiation and planning through execution, monitoring, control and closure.
• Expert project management and strong leadership skills required.
• Excellent communication skills, both verbal and written, with the ability to present to senior-level clients. 
• Demonstrated success in driving business growth, managing budgets, and delivering results. 
• Proficiency in Microsoft Office Suite and project management software (e.g., Monday, Smartsheet, or similar tools).
• Travel domestically 1-4xs a year

Compensation: The estimated base salary range for this position is between $65,000 - $80,000 annually. Please note that this pay range serves as a general guideline and reflects a broad spectrum of labor markets across the US. While it is uncommon for candidates to be hired at or near the top of the range, compensation decisions are influenced by various factors. At HALO, these include, but are not limited to, the scope and responsibilities of the role, the candidate's work experience, location, education and training, key skills, internal equity, external market data, and broader market and business considerations. 

Benefits: At HALO, we offer benefits that support all aspects of your life, helping you find a work-life balance that’s right for you. Our comprehensive benefits include nationwide coverage for Medical, Dental, Vision, Life, and Disability insurance, along with additional Voluntary Benefits. Prepare for your financial future with our 401(k) Retirement Savings Plan, Health Savings Accounts (HSA), and Flexible Spending Accounts (FSA).  

More About HALO:

At HALO, we energize our clients' brands and amplify their stories to capture the attention of those who matter most. That’s why over 60,000 small- and mid-sized businesses partner with us, making us the global leader in the branded merchandise industry. 

• Career Advancement: At HALO, we’re passionate about promoting from within. Internal promotions have been key to our exponential growth over the past few years. With so many industry leaders at HALO, you’ll have the opportunity to accelerate your career by learning from their experience, insights, and skills. Plus, you'll gain access to HALO’s influential global network, leadership opportunities, and diverse perspectives. 
• Culture: We love working here, and we’re confident you will too. At HALO, you’ll experience a culture of ingenuity, inclusion, and relentless determination. We push the limits of possibility and imagination by staying curious, humble, and bold breaking through yesterday’s limits. Diversity fuels our creativity, and we thrive when each of us contributes to an inclusive environment based on respect, dignity, and equity. We hold ourselves to a high standard of excellence with a commitment to results and supporting one another with accountability, transparency, and dependability. 
• Recognition: At HALO, your success is our success. You can count on us to celebrate your wins. Colleagues across the company will join in recognizing your milestones and nominating you for awards. Over time, you’ll accumulate recognition that can be converted into gift cards, trips, concert tickets, and merchandise from your favorite brands. 
• Flexibility: Many of our roles offer hybrid work options, and we pride ourselves on flexible schedules that help you balance professional and personal demands. We believe that supporting our customers is a top priority and trust that you and your manager will collaborate to create a schedule that achieves this goal. 

HALO is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We insist on an environment of mutual respect where equal employment opportunities are available to all applicants without regard to race, color, religion, sex, pregnancy (including childbirth, lactation and related medical conditions), national origin, age, physical and mental disability, marital status, sexual orientation, gender identity, gender expression, genetic information (including characteristics and testing), military and veteran status, and any other characteristic protected by applicable law. Inclusion is a core value at HALO and we seek to recruit, develop and retain the most talented people.

HALO participates in E-Verify. Please see the following notices in English and Spanish for important information: E-Verify Participation and Right to Work.

HALO is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may email us at hr@halo.com. Please do not use this as an alternative method for general inquiries or status on applications as you will not receive a response. Reasonable requests will be reviewed and responded to on a case-by-case basis.