Offer summary

Qualifications:

Proven experience in a technical support or development-focused role., Strong knowledge of WordPress, NodeJS, and React., Excellent written and verbal communication skills in fluent English., Familiarity with Docker environments and server-side configurations..

Key responsibilities:

Lead support operations and deliver expert-level assistance to clients.

Identify and resolve complex technical issues and manage support tickets.

Collaborate with developers, designers, and marketers to ensure seamless service.

Conduct client-facing video meetings and communicate professionally.

Job description

This is a remote position.

THIS IS OPEN TO PHILIPPINE RESIDENTS ONLY

Hours: 8:00 AM – 5:00 PM AEST (Melbourne time), Monday to Friday.

We are seeking a proactive and technically skilled Support Desk Manager to lead our support operations and deliver prompt, expert-level assistance to clients and internal teams. This role is a blend of advanced technical support, bug resolution, and development troubleshooting, requiring deep familiarity with platforms like WordPress, NodeJS, and React.

As the first point of contact for technical escalations, you’ll collaborate closely with developers, designers, and marketers to ensure clients receive seamless service. You will be responsible for identifying and resolving complex issues, managing support tickets, and communicating with clients through clear, professional, and fluent English—often via video calls.

The ideal candidate is highly responsive, technically capable, and comfortable working in Docker-based environments.