Operations Administrator

Yopa's purpose is to become the Estate Agent of choice by proudly and sustainably delivering for our customers, our local communities, and each other.

We pride ourselves on offering a bespoke, high-end experience, enhanced by our innovative, market-leading technology that empowers customers to track every step of their property journey in real time. Our service is further enriched by the expertise of our professional, dedicated local estate agents.

At Yopa, we believe that our success is built on the foundation of our culture and underpinned by our shared company values: Care deeply, do the right thing, execute with excellence and be frank and fearless.

Working as part of Yopa's Core Operations, our mission is focused on delivering value and the Operations team aims to be a core participator to the direction of the business by:

• Providing support and helping to ensure the business operates in the most efficient way possible, whilst meeting customer and stakeholders demands
• Delving into the root causes of problems, unlocking operational efficiencies, driving improvement to processes and delivering strong controls
• Cost control

The Role

We are looking for an Operations Administrator to support the operational processes for our Agents and Stakeholders. The Operations Administrator's responsibilities includes but is not limited to:

• Assist with the onboarding and offboarding process of Agents in an efficient manner, to include issuing contractual agreements, checking requirements of the Agents such as compliance registration with regulatory bodies, insurance obligations etc.
• Conducting audits and ongoing monitoring of Agents business compliance registrations, including insurance obligations and The Property Ombudsman.
• Managing and updating various databases and records, ensuring the data we hold is accurate at all times.
• Assist with Finance tasks such as ensuring payments are processed accurately and on time, and that outstanding payments are tracked and followed up as necessary.
• Work closely within the Operations Team and with various stakeholders within the business to ensure that the right support is provided at all times.
• Communicating and building a relationship with our third party partners ensuring that they deliver service within the Service Level Agreement.
• Analysis of operational performance in line with goals and objectives. Identify areas of opportunity for the organisation to examine to improve lead volume and profitability.
• Providing administrative support to other departments or projects as needed.
• Performing other duties as assigned.

About You

To be successful as an Operations Administrator:

• You will have experience working in Operations and Administration
• You have strong communication skills, both written and verbal communication (essential)
• You have excellent IT skills and ability to pick up new technologies and systems quickly
• Able to oversee and ensure the smooth and efficient daily operations
• You are highly organised, have a keen eye for detail and reliable with a strong work ethic
• You are agile and thrive working on multiple tasks, with a logical, practical approach to problem solving 
• Able to multitask and undertake a varied range of tasks with conflicting deadlines and manage changing priorities

• You have a strong interest in the business and you want to help and support people 

• You are a team player who enjoys working collaboratively with different teams and stakeholders. You can quickly build strong professional relationships centred on trust 
• You are an excellent communicator, being able to succinctly communicate and escalate key issues
• You are self-motivated and a fast learner, with a curious mindset and thirst for knowledge. You enjoy learning new skills and thinking on your feet.  
• You are motivated by creating a positive impact on the business and share the values that underpin Yopa: Care Deeply, Do The Right Thing, Execute With Excellence and Frank and Fearless.

Life at Yopa!

• Dedicated training and development - providing you the opportunity to grow your career and achieve your aspirations.
• Service discounts - for you, your family and friends!
• Sickness & mental health support - to provide you with peace of mind
• Refer-a-friend bonus scheme - if you recommend us as a place to work
• Wellbeing discounts - across food, retail and travel
• Generous holiday allowance - to switch off and relax
• Performance bonus' - to increase earning potential based on your achievements.
• Company socials - to get away from the everyday and celebrate our successes

Salary: Up to £26,500 per annum

Location: Remote with occasional travel across the UK for team events and training.