Offer summary

Qualifications:

Previous experience in property management or customer service, or a background in finance or accounting with an interest in property management., Familiarity with AppFolio property management software is required., Strong written and verbal communication skills in English are essential., Proficiency in Microsoft 365 suite, particularly Teams and SharePoint, is necessary..

Key responsibilities:

Serve as the first point of contact for tenant inquiries and manage a shared inbox for effective communication.

Review and process maintenance work orders, ensuring proper documentation and escalation of urgent issues.

Maintain detailed notes and property updates in AppFolio for accurate record-keeping.

Assist with tenant move-ins/move-outs and support property onboarding procedures, including lease document preparation.

Job description

We're seeking a detail-oriented, Virtual Assistant to support our client's team. This role serves as the first point of contact for tenant communications and helps maintain our operational systems while escalating urgent matters to Senior Property Managers.

Key Responsibilities

Tenant Communication & Support

Serve as first point of contact for tenant inquiries, managing shared inbox and prioritizing messages for appropriate follow-up
Review and process maintenance work orders, ensuring proper documentation and escalation of urgent issues
Monitor and escalate tenant satisfaction scores/surveys to appropriate team members
Maintain detailed notes and property updates in AppFolio to ensure accurate records
Coordinate utility transfers during tenant move-in/move-out transitions
Assist with new property onboarding and documentation requirements and requests

Leasing & Documentation Management

Process tenant move-ins/move-outs in AppFolio, ensuring accurate record-keeping
Assist with lease document preparation, renewals, and coordination with third-party leasing agents
Support property onboarding procedures, ensuring all necessary documentation is properly filed.

Administrative & Financial Support

Review and provide first-pass approval for accounts payable items
Maintain organized documentation in AppFolio and SharePoint
Assist with special projects as needed

Requirements

Previous experience in property management or customer service OR
Background in finance or accounting with interest in propertymanagement
Previous experience with AppFolio property management software
Strong written and verbal English communication skills
Comfortable communicating directly with tenants, vendors, and utility companies via phone, email, and text
Detail-oriented with excellent organizational abilities
Proficiency with Microsoft 365 suite (especially Teams and SharePoint

Required profile