Offer summary

Qualifications:

Bachelor's degree in Computer Science or related field., Strong troubleshooting and problem-solving skills., Experience with technical support and customer service., Familiarity with software and hardware systems..

Key responsibilities:

Provide technical assistance and support to customers.

Diagnose and resolve technical issues via phone, email, or chat.

Document and track customer interactions and issues.

Collaborate with engineering teams to improve product performance.

Job description

Key Responsibilities Technical Support & Troubleshooting: Provide on-site and remote technical support for Android OS systems, SDK integration, APK deployment, and hardware-level issues (such as WiFi, Bluetooth, USB interfaces). Diagnose and troubleshoot issues across software, application, and hardware layers. Assist customers with Android Studio builds, SDK/API integrations, web system configurations, and device-level debugging. Field Deployment & Testing: Assist in the installation, configuration, and validation of products at customer sites. Perform field testing to verify connectivity (WiFi/BT/USB) and performance of integrated solutions. Collect and analyze customer feedback to support product improvement. Customer Training & Enablement: Deliver technical workshops, training sessions, and onboarding support to ensure customer success. Create technical documentation, integration guides, and troubleshooting manuals. Pre-Sales & Post-Sales Technical Support: Partner with sales teams to provide technical expertise during solution proposal, demonstrations, and proof-of-concept stages. Develop customized solutions to meet customer-specific requirements based on Android, web, and hardware integration needs. Cross-Team Collaboration: Work closely with Product, Engineering, and Quality teams to relay field feedback and help prioritize product improvements. Support internal testing and validation of new features and product releases.

Required profile