Offer summary

Qualifications:

2-3 years of experience in an operations assistant or customer service role., Strong English communication skills, especially over the phone., Experience with booking and scheduling software is preferred., Previous experience in the hospitality or beauty industry is a plus..

Key responsabilities:

Manage all virtual client interactions and ensure a seamless booking experience.

Handle incoming customer calls and manage phone-based communications.

Process client bookings through the Acuity scheduling system and respond to inquiries.

Assist with social media posting, calendar management, and general administrative tasks.

Job description

This is a remote position.

Job Highlights:

Contract: Independent Contractor
Schedule: 20 hours/week, Monday-Friday | Fixed Schedule: 11:00 AM - 3:00 PM daily
Client Timezone: UK Time (GMT/BST)
Scope:

Part-time role: 20 hours per week (4 hours per day, Monday-Friday)
Working hours: 11:00 AM - 3:00 PM UK time
Remote position based in Philippines
Reports directly to business owner
Potential to transition to full-time role
5% guaranteed annual salary increase
Access to company phone system and necessary software

Client Overview

Join a premium beauty establishment that’s revolutionizing the luxury nail care industry in one of London’s most vibrant areas. This growing salon combines artistic excellence with exceptional customer service, catering to discerning clients who expect nothing but the best. With plans for expansion into product development and enhanced service offerings, this is an exciting opportunity to be part of a dynamic, forward-thinking beauty enterprise.

Job Description

Step into a role where you’ll be the vital link between our premium beauty salon and its sophisticated clientele. As our Customer Experience & Operations Assistant, you’ll manage all virtual client interactions, ensuring a seamless booking experience while maintaining the high-touch service our clients expect. This position offers unique exposure to the luxury beauty industry, with opportunities for growth as we expand our service offerings and develop our product line. You’ll work with a diverse, international team and have the opportunity to contribute to the salon’s continued success and expansion plans. This role offers guaranteed annual salary increases and the potential to transition to full-time hours as our business grows.

Responsibilities:

Handle incoming customer calls and manage all phone-based communications
Process and manage client bookings through the Acuity scheduling system
Respond to customer inquiries and provide information about services
Handle email communications and calendar management
Manage social media posting and content
Process general administrative tasks and data entry
Assist with supplier communications
Handle ad-hoc administrative duties as needed

Requirements

2-3 years experience in operations assistant or customer service role
Previous experience in hospitality, hotel reservations, or beauty industry preferred
Strong English communication skills, particularly over the phone
Professional and well-spoken manner
Experience with booking/scheduling software
Ability to work UK hours (11:00 AM - 3:00 PM UK time)

Benefits

Independent Contractor Perks:

Permanent work from home
Immediate hiring
Steady freelance job

Please note that since this is a permanent work-from-home position and an “Independent Contractor” arrangement, the candidates must have their own computer and internet connection. They will handle their own benefits and taxes. The professional fees are on hourly rates and the rate depends on your performance in the application process.

ZR_22598_JOB

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