Offer summary

Qualifications:

2-3 years of customer service experience, Fluent in English and Spanish; French and German are a plus, Strong communication and interpersonal skills, Ability to manage stress and adapt to changing environments..

Key responsabilities:

Provide friendly and efficient service to customers

Handle and resolve customer complaints as the first point of contact

Communicate customer feedback to other departments

Proactively work to meet targets and goals.

Job description

Why us?

Remote position, we trust our team and we are goal oriented
Competitive salary in accordance with candidate experience
3 month Temporary position, with option of continuing on as a Permanent employee
Day off on your birthday, we celebrate it with you
A challenging and creative job in an innovative, constantly growing, fast-moving and owner-managed company with many opportunities for growth
An open corporate culture with plenty of room for new ideas and impulses
People. Work with talented, committed and supportive teammates
International work environment with more than 16 nationalities
No politics or bureaucracy. Only a great environment for you to achieve your best work

Your mission

Provide friendly and efficient service to the worldwide Spotahome community.
Be the first point of contact to handle and resolve customer complaints.
Address emails and phone calls from users that are not having a good experience and need assistance, including urgent situations, in a professional manner.
Compose thoughtful and accurate messages or customize prepared responses to customer emails.
Research information and troubleshoot problems using available resources.
Arbitrate in situations between users and provide solutions according to our policies and procedures.
Proactively and independently work to meet targets and goals.
Communicate customers’ feedback and suggestions to other departments in order to make corrections and provide the best possible customer service.

Your profile

2-3 years of customer service related experience.
Fluent in English & Spanish. French and German highly valued.
Patience, empathy, and a unique ability to manage stress.
Open to change, learn quickly and accordingly in an ever-changing environment.
The ability to work under pressure and adapt to adverse situations.
Skilled and eloquent in writing and oral communication skills.
Strong communication and interpersonal skills.
Problem-solving - you need to demonstrate a passion for dispute resolution
Technical aptitude and the ability to pick up new technology quickly.

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About us

Spotahome is an international online marketplace which offers verified rental accommodation across 100 European cities in 27 countries and with a global ambition. Spotahome began as a start-up created in 2014 by 4 friends with a vision to revolutionise the traditional real estate space starting with digitalising rentals.

At Spotahome we make renting easy by allowing people to book completely online from wherever they are in the world, with the knowledge that the property they are booking is real and accurate. We are the only ones sending “Homecheckers” to make videos, floorplans, and photos to the almost 100,000 properties across Europe.

So far we’ve helped over 150,000 renters find their perfect home – no more traditional viewings, no more time-wasting, just easy online renting!
We are backed by some of the most highly reputed international investors from Silicon Valley, the UK, and Spain; having raised €80+ Million to date.

Required profile