Operations Specialist- Dealer Club

Be essential at Cars Commerce

At Cars Commerce, we’re fanatical about simplifying everything about car buying and selling. We do right by our customers and consumers to better connect the industry with simplified and tierless technology to enhance, measure and drive local automotive retail. Whether through our No.1 most recognized marketplace, Cars.com, our industry-leading digital experience, Dealer Inspire, our trade and appraisal technology, AccuTrade, or our new Cars Commerce Media Network, Cars Commerce is essential for success in the automotive industry.  

No one ever travels alone here: at its core, Cars Commerce is collaboration. In fact, it’s built into the very fabric of our shared values. We like to say we Rise Together – putting people at the center of what we do, from consumer to customer to community. Life at Cars Commerce makes it easy when we share the ethos to be Open to All, encouraging open-minded communication because we know diverse thinking yields better outcomes. But critical to our success is Caring to Challenge and Taking Ownership, fueling a competitive spirit in a respectful environment where we think about tomorrow but act today. At our foundation, we have integrity, Doing the Right Thing, even when it’s hard. It’s our shared commitment to these values that makes Cars Commerce a place where growth becomes not only possible, but downright unavoidable.

But don’t take our word for it. As a U.S. News & World Report Best Company to Work For in 2024, we're obsessive about the employee experience. We are among the top 20% being declared “Best” of our industry based on six critical factors that are important to employee wellbeing, like quality of pay, benefits, work life balance and more.

About the Role:

We are seeking a detail-oriented and proactive Operations Specialist to join our team. In this role, you will be responsible for collecting, reviewing, and verifying auto dealer documents to ensure compliance with regulatory standards and company policies. The ideal candidate will have a strong attention to detail, exceptional organizational skills, and a deep understanding of compliance regulations within the automotive industry. This position plays a critical role in supporting the overall operations of the organization, ensuring that all necessary documentation is accurate and complete, and any compliance issues are promptly identified and addressed.

Key Responsibilities:

•  Collect and organize auto dealer documents, ensuring completeness and accuracy.

• Review and verify documents to ensure compliance with industry regulations, company policies, and legal requirements.

• Identify discrepancies or missing information, and work with dealers to resolve issues in a timely manner.

• Maintain accurate records of all compliance documentation and activities.

• Communicate effectively with internal teams and external partners to address compliance-related matters.

• Stay up to date with changes in automotive industry regulations and compliance standards.

• Assist with audits and reporting processes related to compliance and document management.

• Provide support for continuous improvement initiatives in compliance practices and operational processes.

• Work closely with internal teams, including marketing, and the product team, to align client objectives with company goals.

• Maintain accurate and up-to-date records of client interactions, agreements, and future touchpoints.

• General office duties such as; inbound phone work and issue resolution.

• Adapt/adjust role as needed and requested by the leadership team.  

Education and Experience:

• Bachelor’s degree or equivalent experience in operations, business administration, or related field.

• Proven experience in document review, data verification, and strong customer service, preferably in the automotive industry.

• Knowledge of both vehicle Title processing and Payment workflows preferred.

Skills and Competencies:

• Strong interpersonal and communication skills, both written and verbal

• Exceptional problem-solving abilities

• Ability to manage multiple accounts and prioritize tasks effectively

• Proficiency in CRM software and other relevant tools (e.g., HubSpot)

• Analytical mindset with the ability to interpret data and develop actionable strategies

• A customer-focused attitude with a passion for delivering excellent service

• Ability to recognize ways to improve processes and systems

• An “All In” attitude

• Willingness to pick up the phone and “make the call”

Our Comprehensive Benefits Package includes:

• Medical, Dental & Vision Healthcare Plans
• New Hire Stipend for Home Office Set-Up
• Generous PTO
• Refuel - a service based recognition program where employees receive additional paid time away to learn grow and reset
• Paid Holidays, Floating Holiday, Volunteer Day, Recharge Day

Learn more about our Benefits, Perks, & Culture on our LinkedIn Life Pages!

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. California Applicants: Click here to review our California Privacy Policy for Applicants. For current employees, please click here to review our California Privacy Policy for Employees.