Offer summary

Qualifications:

Proven experience as a medical receptionist, preferably in a specialist or multi-practitioner setting., Strong familiarity with medical terminology and procedures., Excellent communication skills, both verbal and written, with a focus on patient-centric service., Proficiency in using medical practice management software and general office applications..

Key responsabilities:

Serve as the first point of contact for patients, clinicians, and referring doctors, providing exceptional customer service.

Efficiently manage multiple doctors’ calendars and coordinate appointments.

Handle patient bookings, cancellations, and rescheduling requests with a focus on satisfaction.

Assist in the implementation and use of new VOIP and PBX systems as the practice upgrades its technology.

Job description

This is a remote position.

Schedule:

Full-time, 9 AM to 6 PM, Monday to Friday
Client Timezone: East Coast Australia time

Client Overview

Join a thriving specialist medical practice in Melbourne that’s on an exciting growth trajectory. This forward-thinking healthcare provider is expanding rapidly, with plans to quadruple its clinical staff within a year. As they scale up their operations, they’re seeking dedicated professionals to support their mission of delivering exceptional patient care. This is your chance to be part of a dynamic team that’s shaping the future of specialized medical services in Australia.

Job Description

We’re seeking a skilled and compassionate Medical Receptionist to join our client’s expanding team in a remote capacity. In this pivotal role, you’ll be the vital link between patients, clinicians, and referring doctors, ensuring smooth communication and efficient practice operations. As the practice grows from its current size to a bustling clinic with multiple specialists, you’ll have the unique opportunity to contribute to and grow with the organization. Your expertise in medical reception will be instrumental in maintaining high standards of patient care and practice management during this exciting phase of expansion.

Responsibilities

Serve as the first point of contact for patients, potential clinicians, and referring doctors, providing exceptional customer service via phone and email
Efficiently manage multiple doctors’ calendars, coordinating appointments to optimize clinic schedules
Handle patient bookings, cancelations, and rescheduling requests with a focus on patient satisfaction and clinic efficiency
Conduct thorough patient registrations, ensuring all necessary information is accurately recorded and maintained
Manage incoming and outgoing communications, including emails and phone calls, responding promptly and professionally to inquiries
Assist in the implementation and use of new VOIP and PBX systems as the practice upgrades its technology infrastructure
Collaborate with the clinical team to ensure smooth day-to-day operations and contribute to the practice’s growth initiatives
Maintain strict confidentiality and adhere to all relevant privacy regulations in handling patient information

Requirements

Proven experience as a medical receptionist, preferably in a specialist or multi-practitioner setting
Strong familiarity with medical terminology and procedures
Must have a neutral accent for clear and professional communication.
Excellent communication skills, both verbal and written, with a focus on patient-centric service
Proficiency in using medical practice management software and general office applications
Demonstrated ability to multitask and prioritize in a fast-paced, growing environment
High level of attention to detail and commitment to accuracy in all tasks
Ability to work independently and remotely while maintaining strong connections with the team
Flexibility to adapt to new systems and processes as the practice expands
Comfortable with technology and eager to learn new software solutions for improved practice management
Strong ethical standards and understanding of patient confidentiality requirements
Availability to work full-time hours from 9 AM to 6 PM, East Coast Australia time, five days a week