Senior Director, Strategic Partnerships and Operations

ABOUT GREYSTAR

Greystar is a leading, fully integrated global real estate company offering expertise in property management, investment management, development, and construction services in institutional-quality rental housing, logistics, and life sciences sectors. Headquartered in Charleston, South Carolina, Greystar manages and operates more than $320 billion of real estate in 250 markets globally with offices throughout North America, Europe, South America, and the Asia-Pacific region. Greystar is the largest operator of apartments in the United States, manages more than 1,000,000 units/beds globally, and has a robust institutional investment management platform comprised of more than $79 billion of assets under management, including over $36 billion of development assets. Greystar was founded by Bob Faith in 1993 to become a provider of world-class service in the rental residential real estate business. To learn more, visit www.greystar.com.

JOB DESCRIPTION SUMMARY

JOB DESCRIPTION

Key Responsibilities:

• Develop centralized operational platforms that align demand with supply through strategic and innovative partnerships with corporate providers, Fortune 500 companies, travel companies, and short-term rental programs.
• Identify strategic partnership opportunities and leverage key external relationships to drive B2B growth in core demand channels for long-term leads and deployment.
• Develop, execute and oversee processes that promotes the use of strategic partnership platforms, such as Airbnb and corporate lead generation, among residents and guests by tracking additional revenue generated, the impact on occupancy for long and short-term leases, and resident satisfaction.  
• Demonstrate ability to drive all stages of the sales process for core demand channel programs, including contract drafting, seeking lender and investor approval where necessary, and communication with Client Services, Operations, and external partners.
• Serve as a Subject Matter Expert (SME) with Client Services (sales and development team) for leads and coordinate initiatives, activities, and strategies for new business and market development by identifying potential clients, initiating and cultivating relationships, soliciting business, creating and presenting formal business proposals and pitches, and following up to consummate the business transaction.
• Sponsor, lead, or participate in strategic initiatives related to platforms that drive change and improve the Company's operations. This involves creating processes, procedures, tools, documents, communication plans, and implementation plans for new programs, while ensuring compliance with the Company's policies.
• Collaborate with leaders of the Support Services Group (Talent Management, Information Technology, Corporate Marketing, Corporate Communications, Compliance, and Risk) in evaluating, selecting, and implementing enterprise-level systems and tools, and ensure appropriate implementation within USPM.
• Offers sales support, guidance, and assistance to functional teams and regional leaders by actively participating in quarterly regional meetings, client calls, and other business discussions with senior managers. These meetings cover progress reviews, strategy discussions, and input on strategic decisions and direction for operating platforms related to new demand pipelines.

BASIC KNOWLEDGE & QUALIFICATIONS:

• Bachelor’s degree in Business, Real Estate, Operations, or a related field, or a combination of education and experience, required.
• Experience in creating and managing centralized teams for sales, marketing, and operations is preferred.
• Requires demonstrated P&L ownership and the ability to deliver key operational outcomes in a matrixed operating environment.
• A minimum of ten years of experience establishing and building strategic partnerships and business relationships, managing and leading a team, managing vendors and service providers, and effectively interacting with executives, senior-level management groups, clients, and other team members.
• Demonstrated ability to work cross-functionally with stakeholders in client services, operations, property systems, marketing, legal and other functional areas. 
• Ability to read, write, and communicate effectively to create and present robust presentations to team members, executive and senior managers, and others, and to develop procedures and other documents used for communicating, training, or implementing planned projects and initiatives.
• Demonstrated proficiency in word processing, spreadsheet, and database management programs, internet- based applications, and various systems and applications in order to complete required reports and produce necessary work documents, policies, and other materials.
• Excellent project management skills in order to develop and execute a project plan from conception through implementation and evaluation and demonstrated proficiency in managing multiple priorities in a time-sensitive and fast-paced environment.
• Experience in the real estate and multi-family housing industry, including a solid working knowledge of property operations and property management, preferably in a third-party management environment, and with a variety of product types preferred.

TRAVEL / PHYSICAL DEMANDS:

• Team members work in an office or remote work environment. No special physical demands are required.
• Rare or occasional travel may be required to attend business meetings, training programs, or other situations necessary for the accomplishment of some or all of the daily responsibilities of this position.

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Additional Compensation:

Many factors go into determining employee pay within the posted range including business requirements, prior experience, current skills and geographical location.

• Corporate Positions: In addition to the base salary, this role may be eligible to participate in a quarterly or annual bonus program based on individual and company performance.

• Onsite Property Positions: In addition to the base salary, this role may be eligible to participate in weekly, monthly, and/or quarterly bonus programs.

Robust Benefits Offered*:

• Competitive Medical, Dental, Vision, and Disability & Life insurance benefits. Low (free basic) employee Medical costs for employee-only coverage; costs discounted after 3 and 5 years of service.

• Generous Paid Time off. All new hires start with 15 days of vacation, 4 personal days, 10 sick days, and 11 paid holidays. Plus your birthday off after 1 year of service! Additional vacation accrued with tenure.

• For onsite team members, onsite housing discount at Greystar-managed communities are available subject to discount and unit availability.

• 6-Week Paid Sabbatical after 10 years of service (and every 5 years thereafter).

• 401(k) with Company Match up to 6% of pay after 6 months of service.

• Paid Parental Leave and lifetime Fertility Benefit reimbursement up to $10,000 (includes adoption or surrogacy).

• Employee Assistance Program.

• Critical Illness, Accident, Hospital Indemnity, Pet Insurance and Legal Plans.

• Charitable giving program and benefits.

*Benefits offered for full-time employees. For Union and Prevailing Wage roles, compensation and benefits may vary from the listed information above due to Collective Bargaining Agreements and/or local governing authority.

Greystar will consider for employment qualified applicants with arrest and conviction records.