Offer summary

Qualifications:

1+ year experience in sales, customer service, or a similar communication-heavy role., Strong written and verbal communication skills., Tech-savvy and comfortable using CRM tools (Salesforce, HubSpot, or similar)., Availability to work standard business hours in the U.S. time zones..

Key responsabilities:

Respond quickly and professionally to inbound inquiries from prospective patients and franchise prospects.

Qualify leads based on defined criteria such as location and service interest.

Educate prospects about services, pricing, and availability, and book appointments for clinic staff.

Maintain accurate records in CRM and collaborate with marketing on lead quality feedback.

Job description

Inbound Sales Development Representative (Healthcare)

Location: Remote (EST)
Type: Full-time | Entry-Level
Industry: Healthcare, Franchise Sales, Patient Support

About Us

This role is for a fast-growing healthcare franchise committed to delivering accessible, high-quality care through our network of clinics across the U.S. Their mission is to empower men with patient-centric solutions—whether it's preventative care, diagnostics, or wellness services. As they expand, they are looking for passionate and motivated individuals to help guide prospective customers and franchisees on their journey.

About the Role

We’re seeking an Inbound Sales Development Representative (SDR) to join a dynamic team. This role is perfect for someone who thrives in a fast-paced environment, is eager to make an impact, and has a natural knack for communication and rapport-building.

As an inbound SDR, you’ll be the first point of contact for new leads reaching out to us via our website, chat, email, or phone. You’ll play a crucial role in understanding their needs, qualifying them, and helping them take the next step—whether that’s becoming a customer, patient, or future franchisee.

What You’ll Do

Respond quickly and professionally to inbound inquiries from prospective patients and franchise prospects
Qualify leads based on defined criteria (e.g., location, service interest, budget, intent)
Educate prospects about our services, pricing, and availability
Book appointments and consultations for our clinic staff or franchise development team
Maintain accurate records in our CRM and flag promising leads for follow-up
Collaborate with marketing to provide feedback on lead quality and campaign effectiveness
Meet and exceed weekly and monthly activity targets (calls, emails, bookings, etc.)

Who You Are

Energetic and empathetic communicator who can put people at ease
Able to listen actively, ask thoughtful questions, and tailor conversations to meet prospect needs
Organized and detail-oriented, especially when handling multiple conversations at once
Tech-savvy and comfortable using CRM tools (Salesforce, HubSpot, or similar)
Motivated by hitting goals and contributing to team success
Previous experience in healthcare, franchising, or inbound sales is a plus—but not required

Qualifications

1+ year experience in sales, customer service, or a similar communication-heavy role
Strong written and verbal communication skills
Availability to work standard business hours in the U.S. time zones

Required profile