Offer summary

Qualifications:

Bachelor's degree in Business, Marketing, or related field., Strong communication and interpersonal skills., Experience in account management or client relations., Proven ability to manage multiple projects and meet deadlines..

Key responsibilities:

Develop and maintain long-lasting relationships with clients as the main point of contact.

Coordinate project delivery and liaise between clients and internal teams.

Monitor account performance and report on key metrics and client satisfaction.

Identify growth opportunities and manage client onboarding processes.

Job description

Job Openings (OV02AM) Account Manager - Remote, LATAM

About The Job (OV02AM) Account Manager - Remote, LATAM

Account Manager

Job Overview: We're looking for an enthusiastic Account Manager to join our team! In this role, you'll be the main point of contact for our clients, ensuring their needs are met and building long-term relationships. You'll manage client accounts, coordinate with internal teams, and enhance the client experience to help us reach our goals.

Responsibilities

Client Relationship Management:

Develop and maintain strong, long-lasting relationships with clients.
Act as the main point of contact for assigned clients.

Project Coordination

Ensure timely and successful delivery of solutions.
Liaise between clients and cross-functional internal teams.

Performance Tracking

Monitor and report on account performance, including key metrics and client satisfaction.

Business Development

Identify opportunities for client growth.
Develop new business from existing accounts.

Issue Resolution

Address client issues and challenges promptly.
Escalate issues as necessary to ensure client satisfaction.

Lists Building Process

Ensure SDRs have the correct and ample lists to call on.
Follow the building checklist.

Conversation Review

Review conversations in SFDC daily to understand where SDRs are having conversations.
Adjust lists as needed.

Setting Meetings

Set meetings for Red and Yellow clients to move them to the next color level (Green).

Cold Calling

Review conversations of the clients to understand recurring dispositions.
Call into these dispositions to try to move them to a meeting. Interest Send Info: Follow up on clients who showed interest but requested more information. No Interest (No Reason Given): Call to gain more insights and possibly change their decision. No Interest (Reason Given): Address concerns and try to change their decision. Incorrect Contact, No Referral: Find the correct contact or gain referrals. Incorrect Contact, Referral: Follow up with referred contacts. Reschedules: Call all reschedules to attempt to confirm a new meeting time.

ROI/Meeting Documentation

Send clients the ROI/Meeting document to illustrate the value and secure future engagements.

Strategy Plan Development & Management

After meeting with clients, outline a new plan on strategy and direction.
Know where we've been strategically with clients and identify opportunities for future growth.

SDR Coach

Meet with the SDR Coach weekly to understand what they are hearing on the phone.
Implement changes in a timely manner.

Client Onboarding

Ensure efficient onboarding of all new clients.

Create client folders
Send onboarding materials
Ensure adherence to timelines
Get SDRs up to speed
Manage launch communications

If you're a proactive problem-solver with a passion for client satisfaction, we'd love to hear from you! Apply now to join our dynamic team.

Or refer someone

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