Cadence is a health technology company helping the nation’s most patient-centric health systems deliver more consistent, proactive healthcare every day. Cadence’s remote patient intervention solution couples powerful new technology with clinical excellence, providing its patients a precise and personal level of care all outside of the four walls of the hospital. At Cadence, we aim to exceed the expectations of our patients, clinicians, and partners every day. Our team values trust and autonomy, and we empower one another to make decisions, solve problems and build something better. We give clear, candid feedback with the utmost honesty and encouragement. If you’re interested in joining us, explore opportunities at www.cadence.care. *Note that in all Cadence videos posted on this page, testimonials are those of real Cadence patients who have not been compensated and voluntarily provided their statements and opinions. Patient results and experiences with Cadence may vary and are unique and individual to each patient.

Across the United States, 6 in 10 adults – or 133 million Americans, live with one or more chronic conditions. Chronic disease is today’s leading cause of death and disability in the US and the leading driver of the nation’s $4.1 trillion in annual healthcare costs. Patients who live with chronic conditions require far more touch points than our primary care physicians have time to deliver and the result is countless health emergencies and costly ER visits that could be prevented. Workforce shortages and lack of technologies make it difficult to give patients the attention they need.

At Cadence, our mission is to deliver life-changing care to over one million patients living with chronic disease by the end of the decade. We mitigate the impact of chronic disease by using technology and a world-class clinical team to remotely monitor, manage, and support patients at home. Together with our growing network of health system partners, we deliver guideline-directed care to tens of thousands of patients today while producing best-in-class clinical outcomes.

The Cadence Health team seeks an Operations Associate to join our Growth Operations team. This person will provide essential support for Cadence’s day-to-day operations including program implementation, process improvement, project management, root cause analysis, gap analysis, and cross-functional team collaboration. You will become an expert in key processes that drive success of our product including revenue cycle operations, growth operations, and care delivery.

WHAT YOU’LL DO:

Assist with Manual Processes:

Learn and execute manual processes to support various growth initiatives within the healthcare sector.
Collaborate with cross-functional teams to streamline workflows and enhance operational efficiency.
Actively contribute to identifying automation opportunities and process optimization efforts.

Support New Implementation Activities:

Assist in planning and executing program implementations, ensuring operational readiness in alignment with healthcare industry requirements.
Collaborate with cross-functional teams to facilitate a seamless implementation process, adhering to regulatory guidelines and best practices.
Provide post-implementation support and collaborate with teams from various departments to contribute to ongoing optimization efforts within the healthcare startup environment.

Process Mapping and Improvement:

Lead process mapping and improvement initiatives.
Collaborate with cross-functional teams to document current processes and identify areas for enhancement.
Propose and implement process improvements to optimize efficiency, quality, and compliance within the healthcare startup setting.
Implement process measures to monitor and improve them.

Support Data Modeling and Forecasting:

Assist in data modeling activities to analyze historical data and predict future trends in our business.
Collaborate with data teams and cross-functional teams to develop forecasting models that inform strategic decision-making.
Support efforts to leverage data-driven insights to drive business growth and operational excellence.

Conduct Root Cause Analysis:

Collaborate with cross-functional teams in investigations to understand the root cause of identified issues, ensuring compliance with industry standards.
Document findings and work with team members from different departments to implement effective solutions.
Support efforts to address root causes and drive continuous improvement within the healthcare operations domain.

WHAT YOU’LL NEED:

Bachelor's degree in Industrial Engineering, Operations Management, or related field.
1-3 years of experience in operations management and process improvement, with a strong track record of implementing efficiency-enhancing strategies.
Familiarity with the healthcare industry and a strong interest in contributing to its growth and innovation.
Basic analytical skills with a willingness to learn and apply data analysis techniques within the healthcare context.
Detail-oriented with excellent problem-solving skills and a proactive approach to addressing challenges.
Effective communication skills and ability to collaborate cross-functionally in a fast-paced startup environment.
Familiarity with tools such as Excel; experience with healthcare-specific software is a plus.
Understanding of Lean Six Sigma principles.

WHAT YOU’LL GET:
Cadence recognizes the unique needs of its diverse, distributed workforce and seeks to provide an inclusive work environment for its world-class clinicians and technologists.

Company culture all about impact, shared growth mindset, empowerment, and integrity
An opportunity to help improve the quality of life of millions of Americans
Unique chance to support the development of an amazing product; Cadence’s in-house clinicians are our super users and beta testers
Competitive salaries and quarterly incentives
Medical, dental, and vision insurance
TelaDoc (virtual primary care)
Competitive PTO
401K and 401K match
National and local discounts powered by TriNet
Onboarding stipend for remote equipment and home office setup
Paid Parental Leave
Charitable Donation Match program
Expected compensation range: $20-25/hour
Location: Remote

Cadence is committed to equal opportunity and fairness regardless of race, color, religion, sex, gender identity, sexual orientation, nation of origin, ancestry, age, physical or mental disability, country of citizenship, medical condition, marital or domestic partner status, family status, family care status, military or veteran status or any other basis protected by local, state or federal laws.

*A notice to Cadence applicants: Our Talent team only directs candidates to apply through our official careers page at https://www.cadence.care/our-team. Cadence will never refer you to external websites, ask for payment or personal information, or conduct interviews via messaging apps. We receive all applications through our website and anyone suggesting otherwise is not with Cadence.

Operations Associate

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