Offer summary

Qualifications:

3-5+ years of experience in customer success or account management in a SaaS environment., Experience leading a team with a track record of coaching and developing talent., Strong understanding of account management metrics and strategies for revenue retention., Excellent communication and interpersonal skills, with an analytical mindset..

Key responsabilities:

Lead and develop a team managing mid-market and self-serve accounts.

Implement automation-driven strategies to enhance customer experiences.

Leverage data and customer insights to optimize engagement strategies.

Collaborate cross-functionally with sales, marketing, and support teams to align on customer needs.

Job description

🌎 About Us

At TeamSnap, we believe when the world connects through sports; the world becomes better. TeamSnap is a sports and communication platform dedicated to taking the work out of play in youth sports. We also believe our jobs should excite us, our teammates should support us and our bosses should inspire us. We empower our people to bring big ideas and tiny egos, landing us on Outside Magazine’s list of “Best Places to Work" and Built In’s “100 Best Remote-First Places to Work."

We are seeking a Manager, Account Management to lead our mid-market and self-serve account management team, ensuring that our high-volume customer base maximizes the value of our platform. This role is critical in scaling customer success through automation, tactical engagement strategies, and data-driven insights. The ideal candidate is a customer-obsessed leader with a strong background in SaaS account management, experience managing high-velocity accounts, and a passion for driving efficiency at scale.

A personal connection to sports—whether through playing, coaching, or simply being a lifelong fan—is a big plus. We’re a company built around helping sports organizations thrive, so we value team players who understand the dynamics of sports communities and bring that same energy and drive to their work.

What You'll Do:

Lead and develop a team focused on managing a large portfolio of mid-market and self-serve accounts, optimizing for efficiency, retention, and expansion.

Implement automation-driven strategies to improve engagement, streamline account management processes, and enhance customer experiences at scale.

Develop scalable account management tactics that proactively drive retention, reduce churn, and uncover upsell/cross-sell opportunities.

Leverage data and customer insights to identify patterns, forecast risks, and optimize customer engagement strategies.

Ensure a seamless customer experience through proactive communication, strategic guidance, and high-touch support where needed.

Collaborate cross-functionally with sales, marketing, product, and support teams to align on customer needs and business objectives.

Advocate for customers, translating feedback into actionable product and service improvements.

What Will Set You Up For Success:

3-5+ years of experience in customer success, account management, or related roles in a SaaS environment.

Experience leading a team with a track record of coaching and developing talent (preferred).

Strong understanding of account management metrics and strategies for improving revenue retention and growth through product usage and adoption.

Excellent communication and interpersonal skills, with the ability to build trust and rapport with customers and internal teams.

Analytical mindset, with the ability to derive insights from customer data and drive strategic decisions.

Passion for youth sports and understanding of the challenges and needs of sports organizations is a plus.

Proficiency in account management tools (e.g., CRM platforms, customer engagement tools, analytics software).

Do you have cold feet? If you think you don’t meet 100% of the above qualifications, you should still seriously consider applying. We’re all humans with special talents that go beyond what’s listed here.

Compensation

We’re committed to equitable compensation for all TeamSnappers. The starting point for this role is an OTE of $110,000, inclusive of base and commissions. Comp is updated based on multiple factors. Our comp is highly competitive in our space and we adjust overall comp based on relevant experience, skills, certifications, and geographic location.

🖥 Location

TeamSnap is a fully remote company, so you need to be very comfortable working with people who aren’t in the same time zone as you. We are always expanding, but there is a small list of states we do not hire in, including Alabama, Alaska, Delaware, District of Columbia, Hawaii, Iowa, Louisiana, Mississippi, Nebraska, New Mexico, Rhode Island, South Dakota and West Virginia and while we love all parts of the world, we can only hire permanent US residents at this time.

🚀 Opportunities to Grow

At TeamSnap, we work hard to provide a culture of trust, accountability, inclusivity, and boundless opportunities to grow, along with the chance to make a lasting impact and have some fun while doing it.

🎩 Total Rewards

• We're proud to be remote-first. We've been remote since 2009, long before COVID made it cool

• Unlimited PTO and paid parental leave for ALL parents (not just primary or secondary)

• 100% premium coverage of medical/dental/vision for you and your family

• 401K to help you invest for the future

• $1,500 annual learning and development stipend

• Travel to fun locations for all-company meetings and team events

• Generous home office allowance to set you up for success

• TeamSnap SWAG to our store upon starting and a $50 credit on every work anniversary thereafter

• A monthly stipend reimbursement for health & wellness and so much more!

• TeamSnap Total Rewards

🏆 Working at TeamSnap

At TeamSnap, you're not a culture fit, you're a culture add. Check out our Culture Playbook and learn how we succeed at being remote-first, what makes our company so unique, and how we're inspired by our people, our customers, and our values.

🧡 Inclusion and Diversity

Creativity and innovation can't thrive when we're cookie-cutter images of each other. We’re quickly growing more diverse, but there's always room for improvement. We are committed to inclusion and diversity at TeamSnap, and we hold ourselves accountable for building an environment where everyone feels valued. If you need any disability-related adaptation during the recruitment process, just let us know! We are an Equal Employment Opportunity Employer.

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