Offer summary

Qualifications:

Experience in account management or coordination, preferably in a B2B e-commerce environment., Familiarity with online portals or SaaS solutions is essential., Strong attention to detail and organizational skills are required., Educated to degree level or equivalent. .

Key responsabilities:

Assist campsite owners in understanding and improving their photo listings.

Communicate regularly with campsites to ensure required images are uploaded.

Maintain accurate campsite account records and analyze photo galleries for enhancement opportunities.

Conduct outbound calls and emails to support customers in uploading quality images.

Job description

We are looking for an immediately available full-time Account Manager with experience in Photography for the next 3 months (with the possibility of extending the contract after this time). We’re looking for someone who can help us analyse and assess photo galleries and communicate with campsites to help them improve the images on our platform.

About the role

Help campsite owners understand which photos are needed to improve their listing, and assist with any enquiries
Communicate regularly with our campsite list until the required images are added to their listings
Maintain campsite account records
Analyse and administer photo galleries to identify enhancement opportunities, including quality and quantity checks
Contact/chase customers by phone and email to assist them in uploading good-quality images to their photo galleries

About you

Able to work full time during the next 3 months (9am-5pm Monday to Friday).
You will be able to start immediately, happy to work within the UK time zone and on a self-employed basis
Account management/ Account coordinator or similar experience is required, including experience managing B2B accounts in a fast-paced (ideally e-commerce) environmen
Experience working with online portals or SaaS solutions
Travel industry experience is desirable
Strong attention to detail, organised and methodical
Internet savvy and technologically astute - you will need to understand our photography technical requirements and upload process, and provide support to campsite owners
Experience with a high volume of outbound calls and emails
Strong communication skills, including an excellent telephone manner
Driven and self-motivated
Educated to degree level or equivalent

Hourly rate will be £13-£15 per hour depending on experience, to be invoiced monthly.

About Pitchup

Want to work with an award-winning and quickly expanding company? We’re the leading website for outdoor holidays, making it a doddle to book camping, glamping and caravan sites all over the world, with over 6,000 to choose from.

Pitchup.com receives 40m annual visits and up to 7,657 bookings per day. So far £420m worth of holidays have been booked through us and we’ve helped 14m holidaymakers make their great escape. Last year we launched our new website, updating the look and feel and increasing conversion. The company is profitable and was founded in 2009 by former lastminute.com staff with a background in the holiday park sector.

You will join a nimble team of 60 based in 10 countries, all working from home, as we are a 100% remote business.

Our site has been featured in leading global media titles, such as BBC News, New York Times, Le Figaro, and more, and has been translated into 17 languages. We’re members of the Financial Times' FT1000 fastest growing companies in Europe and recently were awarded the Platinum Trusted Service Award by Feefo, for achieving a customer rating of at least 4.5 out of 5 for 3 years in a row.

Read some of our latest press coverage

UK:

https://inews.co.uk/inews-lifestyle/travel/uk-camping-campsites-august-bank-holiday-2022-availability-pitch-prices-1804816
https://www.yumpu.com/en/document/read/67423068/camping-trade-world-issue-11/43
https://www.farminglife.com/country-and-farming/international-womens-day-women-playing-key-role-in-growth-of-agritourism-study-finds-4055326
https://www.thetimes.co.uk/article/storm-clouds-on-the-horizon-for-temporary-campsites-mg7nz5cv6

IT:

https://vincenzochierchia.blog.ilsole24ore.com/2022/01/18/estate-2022-pitchup-turismo-glamping-gonfie-vele/
https://www.vanityfair.it/gallery/tende-da-campeggio-facili-da-montare-da-portare-in-vacanza

US:

https://medium.com/authority-magazine/dan-yates-of-pitchup-the-future-of-travel-in-the-post-covid-world-949495433861
https://www.washingtonpost.com/travel/tips/camp-rental-utah-california-yellowstone/
https://www.nytimes.com/2022/11/27/travel/love-or-leave-winter-on-the-cheap.html

ES:

https://www.elmundo.es/viajes/hoteles/2022/06/23/62b2c84ffdddffd5758b45ef.html
https://www.europapress.es/turismo/nacional/noticia-sector-camping-espana-preve-2023-cifras-record-reservas-pitchup-20230215125405.html

FR:

https://www.lefigaro.fr/actualite-france/ces-commercants-contraints-aux-promos-pour-rassurer-les-vacanciers-20220808
https://www.camping-car.com/nos-actus/27057-laissez-vous-tenter-par-une-escapade-en-van

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