Offer summary

Qualifications:

Fluency in French and strong proficiency in English; additional languages are a plus., Previous experience in technical support or customer service is highly desirable., Strong analytical, problem-solving, and communication skills with a focus on customer experience., Familiarity with online media tools and current technologies..

Key responsabilities:

Assist French-speaking clients with technical inquiries via phone, email, and chat.

Identify, troubleshoot, and resolve a variety of technical issues effectively.

Document all client interactions and technical issues accurately in the support system.

Work collaboratively with team members to escalate complex challenges and improve service delivery.

Job description

Patrique Mercier Recruitment PT is thrilled to offer an exciting opportunity for a French Speaking Technical Support Consultant to join our team remotely from Greece. We specialize in connecting talented individuals with rewarding job opportunities in their native languages across diverse industries. In this role, you will provide exceptional technical support to our French-speaking clients, addressing their inquiries and resolving issues related to online media services. This opportunity is perfect for those who are passionate about technology and customer service, allowing you to work from the comfort of your home while being part of a supportive and dynamic team.

Responsibilities

Assist French-speaking clients with technical inquiries via phone, email, and chat channels.
Identify, troubleshoot, and resolve a variety of technical issues effectively.
Deliver clear and concise guidance to clients, ensuring they understand the solutions provided.
Document all client interactions and technical issues accurately in the company's support system.
Work collaboratively with team members to escalate complex challenges and improve service delivery.
Maintain a high level of customer satisfaction through prompt and professional service.
Stay updated on product developments and technical knowledge to provide accurate assistance.

Requirements

Fluency in French and strong proficiency in English; knowledge of additional languages is a plus.
Previous experience in technical support or customer service is highly desirable.
Strong analytical and problem-solving skills.
Excellent communication skills with a strong focus on customer experience.
Familiarity with online media tools and current technologies.
Ability to work independently and as part of a remote team in a fast-paced environment.
Flexibility to work various shifts, including evenings and weekends as required.

Benefits

# Fully Paid Relocation Package ( Flight, Transfer and Hotel )

# Monthly Salary

# 2 Extra Salaries Per Year

# Health Insurance

# Private Health Insurance

# Monthly Bonus

# And More....

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