Offer summary

Qualifications:

Fluency in Dutch and strong proficiency in English; additional language skills are a plus., Prior experience in technical support or customer service is highly desirable., Strong analytical and problem-solving skills are essential., Excellent communication skills with a customer-first mindset..

Key responsabilities:

Assist Dutch-speaking clients with technical inquiries through phone, email, and chat.

Identify, troubleshoot, and resolve a range of technical issues efficiently.

Document all customer interactions and technical issues in the support database.

Collaborate with team members to escalate complex issues and contribute to service improvement.

Job description

Patrique Mercier Recruitment PT is thrilled to offer a position for a Dutch Speaking Technical Support Consultant to join our team remotely from Greece. Our agency specializes in connecting professional talents with top-notch companies, focusing on delivering excellent service across diverse sectors. In this role, you will provide exceptional technical assistance to our Dutch-speaking clients, helping them resolve inquiries related to online media services. This remote position allows you to work from the comfort of your home while being part of a supportive and dynamic team dedicated to customer satisfaction. If you're passionate about technology and customer service, we encourage you to apply!

Responsibilities

Assist Dutch-speaking clients with technical inquiries through various communication channels including phone, email, and chat.
Identify, troubleshoot, and resolve a range of technical issues promptly and efficiently.
Provide clear and comprehensive guidance to clients, ensuring they understand the solutions provided.
Document all customer interactions and technical issues accurately in the support database.
Collaborate with team members to escalate complex issues and contribute to service improvement initiatives.
Maintain a high level of customer satisfaction through attentive and efficient service.
Keep updated on product knowledge and technology trends to enhance client support.

Requirements

Fluency in Dutch and strong proficiency in English; additional language skills are an advantage.
Prior experience in technical support or customer service is highly desirable.
Strong analytical and problem-solving skills.
Excellent communication skills with a strong customer-first mindset.
Familiarity with online media platforms and current technologies.
Able to work independently and as part of a collaborative remote team.
Flexibility to work various shifts, including evenings and weekends as required.

Benefits

# Fully Paid Relocation Package ( Flight, Transfer and Hotel )

# Monthly Salary

# 2 Extra Salaries Per Year

# Health Insurance

# Private Health Insurance

# Monthly Bonus

# And More....

Required profile