Offer summary

Qualifications:

Fluent in English (C1/C2) and Spanish, both written and spoken., Minimum of 2 years of account management experience, preferably in a remote setting., Bachelor's degree or in the process of graduating., Strong communication and strategic thinking skills..

Key responsabilities:

Manage a portfolio of key accounts and develop strategic plans to enhance client satisfaction.

Cultivate relationships with key decision-makers and identify growth opportunities within existing accounts.

Negotiate contracts and collaborate with internal teams to ensure exceptional client service.

Monitor client performance and provide insights to optimize business outcomes.

Job description

We're seeking a Strategic Account Manager (Remote)

People residing in Venezuela, Colombia, Argentina, Ecuador, Peru, Nicaragua

Work Schedule: Monday-Friday, 9 am - 5 pm EST

Language: Fluent written and spoken English (C1/C2)

Only resumes in English will be considered!

ABOUT US

At Valatam, we are passionate about building extraordinary remote teams in Latin America for growth-minded businesses across various industries in The US. Our values drive everything we do, ensuring that we deliver exceptional service to our clients and create a supportive and dynamic work environment for our team members. You will love it here if you embrace our core values:

ACTION - You have an action bias. You get things done, fast.
CARE - You take pleasure in helping others and doing things the right way.
OUTSTANDING- You have the highest standards and run things like a well-oiled machine.
DEPENDABLE - If someone asks you to do something, they KNOW it will get done.
ENERGY - You bring a positive, enthusiastic, can-do attitude to work every day.

THE ROLE

We're seeking a driven individual who is passionate about cultivating high-level client relationships and driving strategic growth. In this role, you'll manage a portfolio of key accounts, developing and executing strategic plans to maximize client value and satisfaction. If you're a strategic thinker with exceptional communication skills and a proven track record of success, we want to hear from you!

You’ll have success here if you value clear processes and feel qualified to do the following:

Develop and implement strategic account plans aligned with client objectives and company goals.
Cultivate and expand relationships with key decision-makers within client organizations.
Proactively identify and pursue growth opportunities within existing accounts (upselling, cross-selling, referrals).
Negotiate and manage contracts, ensuring mutually beneficial agreements.
Collaborate with internal teams (sales, marketing, operations) to deliver exceptional client service.
Monitor client performance and provide strategic insights to optimize their business outcomes.
Stay informed about industry trends and competitive landscape to identify new opportunities.
Maintain accurate records in our CRM, tracking progress and reporting on key metrics.

Requirements

C1/C2 English and Spanish writing and speaking skills.
2+ years of account management experience (remote and serving US/Canadian/UK clients).
Graduated (or soon to graduate) with a college degree.
A quiet home office with a desk and office chair.
Stable internet with at least 10 MBPS download & 2 MBPS upload speed.
A laptop/desktop with 8GB RAM, a 1.6GHz processor, and 50GB of free hard-drive space, a headset, and a smartphone.
Access to a quiet "home office".
Access to a backup place of work in case they suffer a power cut or internet failure, as well as a secondary backup internet option (mobile hotspot, Multibam, WiPod, etc.)

Benefits

Our pay rate: $5/hr (approx $840-880/month)
Commissions on upsells (approx $300-500 for each successful upsale)
Ongoing pay rate increments once a year based on performance.
Discretionary bonuses.
5 Holidays as PTO.
10 Self-care days.
Gym/Wellness allowance.
Medical stipend after 6 months of services provided.
Unlimited online fitness classes with our online personal training partner.
Invites to our annual Christmas parties and other in-person or online gathering.

WHY VALATAM

Work-from-home, fully remote positions.
Secure long-term work opportunities.
Gain international experience working with US companies.
Enhance your English proficiency in a multicultural work environment.
Paid training opportunities and gain experience in a new industry.
Work with a dynamic team dedicated to excellence and innovation.
Experience a healthy work/life balance.
Earn competitive pay in USD currency.

Please fill out our application form, ensuring you answer all the questions. We will get back to you with more information shortly after receiving your application.

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