Customer Success Manager Intern

C1 Company Overview:

C1: 1 Contact, 1 Connection, 1 Choice

C1 is the foremost, single-source provider of advanced communications and data technology for business. That means if it's digital, we connect our customers to it -- from phone systems and hardware to computer networks, application development, managed solutions and more. And we're 100% passionate with designing, implementing, managing and supporting our customers' every need from end to end, so that they can focus on what they do best.

So, when it comes to joining a team of IT and communications technology pros who are empowered to do what they do best, your best choice -- your #1 choice -- is C1.

Summary

As a Customer Success Manager (CSM) Intern at C1, you will have the opportunity to work closely with our Customer Success team, learning how to manage customer relationships, onboard new clients, ensuring customer satisfaction, and drive product adoption. This internship will provide hands-on experience in customer success strategies, including troubleshooting, communication, and collaboration with cross-functional teams. You will work with our team to ensure customers derive maximum value from our solutions while gaining valuable exposure to industry’s best practices and customer engagement strategies.

Essential Functions

• Learn Customer Success Process and Best Practices
• Shadow experienced CSMs
• Participate in team meetings
• Familiarize yourself with internal tools
• Learn how to track customer health, engagement metrics, and success indicators.
• Improve Customer Engagement and Retention
• Support efforts to drive customer engagement, improve satisfaction, and reduce churn.
• Learn how to identify opportunities for further engagement or product usage.
• Help CSMs Manage Customer Inquiries and Resolve Minor Issues
• Support CSMs in addressing customer inquiries and ensuring that all issues are resolved in a timely and effective manner to ensure customer satisfaction.

Additional Specific Duties and Responsibilities

• Contribute to Customer Success Initiatives
• Support the creation of success plans, onboarding strategies, and customer engagement activities that enhance customer experience and satisfaction.
• Support Upsell/Cross-sell Opportunities
• Assist CSMs and sales teams in identifying opportunities for upselling or cross-selling additional products or services to customers.

Required Qualifications

• Currently pursuing a degree in Business Administration, Communications, Information Technology, or a related field.
• Strong communication skills, both verbal and written, with the ability to engage and build relationships with customers.
• Proactive attitude with an eagerness to learn and contribute to the success of the team.
• Problem-solving skills and the ability to troubleshoot customer issues with a solutions-oriented approach.
• Team player who is comfortable working with cross-functional teams to deliver results.
• Organizational skills with the ability to prioritize tasks and manage time effectively.

Desired/Preferred Qualifications

• Basic understanding of customer success, CRM tools, or SaaS platforms is a plus.
• Project Management Skills
• Basic understanding of technical concepts related to produce or service offerings

C1 BENEFITS

* 401(k) Plan (35% employer match per dollar up to 10% employee contribution)

Work Environment
Ability to handle multiple priorities and demands in a fast-paced environment. This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, and filing cabinets.

Physical Environment
Physical demands described here are representative of those that must be met by a team member to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this job.

Other Duties/Changes
This job description is not designed to cover or contain a comprehensive listing of all duties, responsibilities or activities that are required of a team member for this job. Duties, responsibilities and activities may change at any time with or without notice. At any point in time, the essential functions and primary duties associated with this position will be the principal, major or most important duties, responsibilities and activities that the employee is expected to perform as determined and directed by C1.

EEO Statement
C1 provides equal employment opportunities (EEO) to all team members and applicants for employment opportunities. All qualified applicants will receive consideration for employment, and all team members will be treated with respect to their employment, without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity, disability or veteran status. For further details please view the Equal Employment Opportunity Posters provided by OFCCP. http://www.dol.gov/ofccp/regs/compliance/posters/ofccpost.htm

Notice of E-Verify Participation

https://e-verify.uscis.gov/web/media/resourcesContents/E-Verify_Participation_Poster_ES.pdf <https://e-verify.uscis.gov/web/media/resourcesContents/E-Verify_Participation_Poster_ES.pdf>

Right to Work

https://www.e-verify.gov/sites/default/files/everify/posters/IER_RightToWorkPoster%20Eng_Es.pdf