PAC Account Manager

Based in Washington, D.C., Quorum is a fast-growing software company and is the leading provider of workflow software and information services for government affairs professionals across the corporations, non-profits, associations, and governmental end-markets.  Quorum allows users to manage stakeholder engagement, launch grassroots advocacy campaigns, and track legislative activity at all levels of government, including federal, state and local. 

Quorum provides mission-critical solutions to public affairs professionals for their work in Congress, all 50 state legislatures, major U.S. cities, the European Union, and 30+ countries around the globe. Quorum serves over 2,000 customers globally including over 50% of the Fortune 100, and has over 350 team members across the globe. The company recently acquired Capitol Canary, a market leader in grassroots advocacy software.

As a PAC Account Manager for Quorum’s Political Action Committee (PAC) product line, you will drive product adoption and build Trusted Advisor relationships with your PAC customers. You will manage a large and diverse portfolio of accounts, working to achieve business goals and program impact for your customers while driving retention and revenue growth for Quorum through renewals and expansion efforts. This role will be responsible for ensuring an optimal customer experience, fostering positive outcomes, and identifying opportunities to expand the use of Quorum’s PAC solutions.

Responsibilities

• Client Relationship Management: Build and maintain strong, long-lasting relationships with PAC customers by understanding their needs, business objectives, and challenges as their Trusted Advisor. 
• Customer Success: Ensure PAC clients fully utilize our platform and achieve measurable outcomes; provide training, coaching, and guidance to help them derive maximum value from our products. 
• Account Growth: Identify, sell, and close opportunities to expand the use of Quorum’s PAC solutions within your portfolio.
• Issue Resolution: Serve as the primary point of contact for PAC customer issues, coordinating with other Quorum teams to ensure timely resolution and client satisfaction.
• Retention: Proactively minimize churn by addressing customer concerns, demonstrating value achievement, and fostering loyalty and advocacy among PAC customers.
• Reporting & Analysis: Monitor account performance, track key metrics, and prepare reports for clients and internal stakeholders to highlight successes and identify areas for improvement. 
• Collaboration: Partner with teams across Revenue, Product, and Dev Engineering to align on customer strategies, feedback, and opportunities for product enhancement. 
• Market Intelligence: Stay informed about industry trends, competitors, and emerging technologies to better serve PAC clients and identify new opportunities.

Required Qualifications

•  2+ years of experience working with a Political Action Committee (PAC) or for a PAC software vendor or PAC services provider. Experience implementing, supporting, and/or operating PAC software.
• Proven track record of building Trusted Advisor relationships with customers or stakeholders. 
• Confident in running customer meetings with C-Suite executives to articulate value and define customer goals for their Quorum software.
• Advanced understanding of all Quorum PAC-related products and a strong ability to exemplify the team’s purpose. 
• Excellent communication, negotiation, and presentation skills. 
• Strong problem-solving skills and a customer-centric mindset. 
• Ability to work independently, manage multiple priorities, and thrive in a fast-paced environment. 
• Track record of driving customer value that results in retention and expansion, including successfully executing turnarounds on high-risk accounts. 
• Demonstrated ability to build loyal brand advocates willing to provide references and referrals. 
• Passion for technology and teaching others how to leverage it to achieve their goals. 
• Empathy for others’ unique situations, naturally channeling it into advocacy.
• Commitment to building and maintaining a diverse and inclusive team environment. 
• Excitement about having a positive impact on politics, with possible experience on political campaigns.

About the Account Management Team

• We’re responsible for ensuring that clients have an amazing experience with Quorum.
• We provide team and individual product demonstrations and trainings that promote best practices in the government affairs space.
• We are dedicated to every user’s success and address challenges quickly and creatively.
• We act as staunch advocates for our clients, including identifying and responding to diverse client use cases.
• We take pride in developing personal relationships with our users and our team.
• We regularly support one another to ensure the success of our team and our clients.
• We're very close as a company—we work together, hang out together, and we value each others' ideas and input.

Our Work Environment

• We are a hybrid team with flexible work options: work remotely or choose to come into our vibrant, sunlit space in our modern, open concept office in Washington D.C.
• Our office building is located in the heart of downtown D.C., easily accessible by metro, bus and rideshares. It is also in close proximity to great restaurants, food trucks, shopping, and popular happy hour spots.
• Our team loves to spend time doing fun things outside of the office - both together and remote, which we call Quorum Fun events. Past Quorum Fun events have included apple picking, yoga, virtual art classes and wine tasting.

Do you want to learn what it's like to have a real impact at a fast-growing company that is changing the way the advocacy process works? If so, drop us a line. We'd love to talk to you!

Compensation 

• Base salary: $60,000.00 – $80,000.00 (commensurate with experience) + variable compensation

Benefits

• Flexible Paid Time Off
• Paid Company holidays plus additional company-wide days off for team members to rest and recharge
• Four Day Weekends for President’s Day, Memorial Day, Fourth of July and Labor Day
• Free Subscription to the Calm App
• Free Subscription to LinkedIn Learning to support professional development
• Invest in Yourself Days - one designated day per quarter is dedicated to your professional development!
• One-time Work from Home Stipend
• 401k match
• Choice of trans-inclusive medical, dental, and vision insurance plan options
• Virtual and in-person team events 
• Bright sunlit open office concept with your own dedicated desk (if you want it)
• Inclusion & Diversity Affinity Groups to support belonging
• 12 weeks paid parental leave

Quorum Is Working to Advance Pay Equity: What Does That Mean For You?

In an effort to continue to build a diverse and inclusive work environment that advances pay equity, Quorum has implemented a “No Negotiation” policy for base salary for new hires for roles that are currently staffed by three or more team members. This means that candidates for the PAC Account Manager role cannot negotiate Quorum’s base salary offer.

Here’s our promise to you:

• We will not ask you what you are currently earning.
• We will consider years of relevant experience, relevant professional certifications/education, and performance expectations in setting what we believe is a competitive, fair base salary offer.
• We will be transparent about our compensation structure (see above) so that all candidates have equal access to compensation information and can make an informed decision about whether or not Quorum is the right workplace for them.

If you are interested in learning more about how negotiation impacts pay equity and/or why other start-ups have decided to implement a “No Negotiation” policy of some type, here are a few resources: Project Include, AAUW, Ministry for Women, Magoosh.

Note: Quorum does not endorse or verify any of the information provided in the resources on the impact of negotiation on pay equity. We provide these resources simply to increase awareness of a topic we believe is important for both employers and candidates to consider.

We comply with all requirements for US government federal contractors issued by the OFCCP, IFR, and the terms of our government contracts.

EEO/AA/F/M/Vet/Disabled

We are currently hiring for this position in the following states: AZ, DE, DC, FL, GA, IL, KS, KY, LA, ME, MD, MA, MI, MO, MT, NE,  NJ, NC, OH, PA, SC, TN, TX, VT, VA, WV.