Offer summary
Qualifications:
5+ years in technical consulting or account management, Expertise in CCaaS and SIP, Strong software and front-end development knowledge, Proven problem-solving skills, Bachelor’s degree in a relevant field.Key responsabilities:
- Partner with account team for growth objectives
- Collaborate with CSMs and Solution Architects
- Provide proactive guidance on technical issues
- Analyze metrics for agent productivity improvements
- Maintain relationships with customer IT teams