Senior Account Manager (w/m/d)

For our client, a financial institution located in Limassol, we are looking for a Senior Account Manager (w/m/d).

Founded in 2019, this financial institution is a deposit-taking fintech, regulated under the Swiss Federal Banking Act. They offer multi-currency IBAN accounts, global payment acceptance and disbursement for modern businesses.

Responsibilities:

• Establish and maintain sustainable client relationships from day one, including initial incoming requests, onboarding process, activation, and throughout the entire relationship
• Acting as a single point of contact for the B2B clients and facilitating dialogue between them and the different departments, like operations or compliance
• Understanding client needs and the challenges they face, create fees offers and negotiate service terms and conditions
• Advising our clients regarding products and services
• Assisting with onboarding, ensuring that the opening process is completed quickly and contributing to a positive client experience
• Possess strong expertise in compliance, staying up-to-date with regulations and industry standards
• Achieving set targets and establish sustainable client relations
• Maintaining and updating the CRM (Pipedrive)
• Reporting directly to the Head of Account Management

Required experience:

• 5+ years of experience in a B2B client management/client success role
• Experience preferably within the finance and payments industry
• Higher education in Business Management, Economics, or other would be an advantage
• Ability to prioritize own workload and work with minimum supervision
• Excellent written and verbal English communication skills and ability to convey complex information in a clear, understandable way
• German language knowledge is advantageous

Benefits:

• An attractive compensation package based on qualification and experience
• Yearly performance-based bonus
• Corporate pension plan after a 3 month probationary period
• "Mild-Hybrid-remote" Model (1 day Home-office per week)
• Fast growing company with the possibility of further development
• Unique, friendly & multicultural working environment with many opportunities for career growth and personal development
• Modern workplace in the heart of Limassol with all necessary equipment
• Several weeks of structured induction with individual training on our products from your personal mentor