Offer summary

Qualifications:

Minimum of 5 years experience in customer or technical success roles., Strong understanding of Cloud, Hyperscaler technologies, SaaS, Salesforce, and Microsoft 365 environments., Bilingual proficiency in English and Spanish; Portuguese is a plus., Self-motivated with excellent communication and relationship-building skills..

Key responsibilities:

Onboard and support customers in adopting Veeam Data Cloud workloads.

Build and maintain strategic relationships with clients, acting as a trusted advisor.

Conduct proactive health checks and collaborate with internal teams to improve customer experience.

Work remotely with occasional travel up to 20%.

Job description

Veeam, the #1 global market leader in data resilience, believes businesses should control all their data whenever and wherever they need it. Veeam provides data resilience through data backup, data recovery, data portability, data security, and data intelligence. Based in Seattle, Veeam protects over 550,000 customers worldwide who trust Veeam to keep their businesses running. Join us as we move forward together, growing, learning, and making a real impact for some of the world’s biggest brands. The future of data resilience is here - go fearlessly forward with us.

The Technical Success Manager, (Veeam Data Cloud M365, Entra ID, and Salesforce) will be responsible for the onboarding and adoption of multiple Veeam Data Cloud Workloads. They will achieve success by getting customers up and running quickly while ensuring that they have a smooth experience from contract start to renewal.

*** EST PREFFERED BUT NOT REQUIRED***

Responsibilities:  

Build strong working and strategic relationships with clients, acting as a knowledgeable and trusted advisor for current product offerings as well as future expansion opportunities. 
Successfully onboard customers of various complexity across multi geos
Conduct proactive customer/account health checks and escalate matters as required.
Help drive new case studies and references with assigned customers. 
Collaborate internally with sales and broader cross functional groups to drive continuous improvement and a superior customer experience 
Work closely with the Renewals team to help drive high renewal rates.
Ensure that all Veeam team activities that touch the customer are in alignment with the customer's business objectives and use cases so the full potential of their Veeam solution can be realized. 
Provide feedback to Product Management on key features or product limitations that are inhibiting usage and growth. 
Help collaborate and build out documentation for team processes.  
Contribute to a positive, innovative, adaptable, and growth minded work culture 
Proactively identify areas of potential customer risk and build action plans to help remediate 
Work with customers and Veeam Employees from a remote office location. 
Traveling up to 20% of working time.

Requirements 

Prior customer or technical success related work experience is required, 5+ years preferred
Experience developing and communicating new ideas and proposals for Technical Success team improvements                                                         
Demonstrates patience, understanding and empathy in order to effectively manage conflict and concerns 
Ability to adapt to changes in roles and responsibilities 
Self starter with a passion for customer success 
Strong understanding of Cloud and Hyperscaler technologies, SaaS offerings, Salesforce and Microsoft 365 environments
Experience gathering and analyzing success metrics including current usage and key growth stats                                                                  
Strong business acumen with experience in leading projects in a methodical and goal-oriented manner 
Has general understanding of accompanying infrastructure that works with Veeam (Servers/Storage/Networking/etc.)
Must be Bi-Lingual with both English and Spanish language. Bonus if you speak Portuguese as well.

The salary range posted is On Target Earnings (OTE), which is inclusive of base and variable pay. When making an offer of employment, Veeam will take into consideration the candidate’s expectations, experience, education, scope of responsibility for the role, and the current market demands.

United States of America Pay Range

$125,400—$179,100 USD

Veeam Software is an equal opportunity employer and does not tolerate discrimination in any form on the basis of race, color, religion, gender, age, national origin, citizenship, disability, veteran status or any other classification protected by federal, state or local law. All your information will be kept confidential.

Please note that any personal data collected from you during the recruitment process will be processed in accordance with our Recruiting Privacy Notice.

The Privacy Notice sets out the basis on which the personal data collected from you, or that you provide to us, will be processed by us in connection with our recruitment processes.

By applying for this position, you consent to the processing of your personal data in accordance with our Recruiting Privacy Notice.

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