Offer summary

Qualifications:

Native French speaker with strong English communication skills., At least 1 year of experience in customer service or client interaction., Good understanding of business processes related to customer service., Basic knowledge of the automotive industry and spare parts catalogs is a plus..

Key responsibilities:

Advising corporate clients via chat, phone, and email.

Providing feedback from clients to improve services.

Keeping clients informed about their order status to foster loyalty.

Resolving medium and high complexity issues independently to retain customer loyalty.

Job description

Company Description

AUTODOC is the largest and fastest growing auto parts ecommerce platform in Europe.
Present across 27 countries with around 5,000 employees, AUTODOC generated revenue of over €1.3 billion in 2023, supplying more than 7.4 million active customers with its 5.8 million vehicle parts and accessories for car, truck, and motorcycle brands.
Curious minds, adventurous experts and tech-savvy professionals - one team, one billion euros revenue. Catch the ride!

Job Description

Responsibilities:

Advising corporate clients via 3 channels: chat, phone, email
Providing feedback from clients
Keeping clients informed of the status of their orders to increase loyalty
Building a partnership with each customer
Making independent decisions primarily on matters of medium and high complexity and resolving conflict situations to retain customer loyalty with minimal involvement of the supervisor
Taking part in working groups for new functionality development/testing
Carrying out marketing functions in coordination with the marketing department (surveys, research of customer needs, taking part in generating proposals, etc.)

Requirements

French native and English B2
Strong knowledge of the company's business processes in customer service
Strong communication skills (at least 1 year of experience working with clients)
Minimum knowledge of automotive industry

Will be a plus

Ability to use automobile spare parts catalogs (TecDoc)
Ability to use special technical sites for spare parts selection (p.ex. partlink )

What do we offer?

Work remotely within Portugal;
Full time contract (40 hours a week);
Rotating shift Monday-Saturday 8:00am - 20:00pm (8 hours rotational shift) 2 days a week days off;
Annual vacation of 22 working days;
An extra day off so you can celebrate your birthday;
Mental wellbeing assistance AUTODOC;
Corporate Discount (1,080 Euros per annum);
Professional growth - 650 e-courses focusing on Leadership and different soft skills;
Free language English classes;
Refer a Friend Program with attractive incentives.