Offer summary

Qualifications:

Excellent written and verbal communication skills., Strong attention to detail and ability to work with urgency., Experience with data verification and quick problem-solving., Educational background or experience relevant to customer support roles..

Key responsibilities:

Handle customer complaints and provide solutions within set time limits.

Communicate with customers through various channels to address inquiries.

Develop knowledge of the company's products to answer questions accurately.

Respond promptly to customer inquiries maintaining high support standards.

Job description

About the Client: We are a US-based online casino company focused on delivering top-notch entertainment and gaming experiences. With a commitment to excellent customer service and innovative digital solutions, we strive to provide players with a seamless and enjoyable online experience. As part of the support team, you'll be working with a dynamic organization dedicated to quality customer engagement and satisfaction in a fast-paced environment.

Duties and Responsibilities:
-Handle customer complaints, provide appropriate solutions and alternatives within established time limits, and follow up to ensure resolution.
-Communicate with customers through various channels to address inquiries and issues.
-Develop in-depth knowledge of the company's products to answer customer questions accurately.
-Respond promptly to customer inquiries, maintaining a high standard of customer support.

Qualifications:
-Excellent written and verbal communication skills.
-Strong attention to detail.
-Ability to work with a sense of urgency.
-Experience with data verification.
-Quick problem-solving abilities.

SHIFT SCHEDULE: TBD

SETUP: This is a remote (work-from-home) position open to candidates based in Cebu.

PERKS & BENEFITS:
-Competitive Salary Package
-Company Laptop provided-HMO Coverage on Day 1
-Free HMO Dependent
-Paid Leaves with Unused Leave Conversion
-Monthly Attendance Bonus (if applicable)
-13th Month Pay-Referral Bonus
-Monthly Prizes and Bonuses

Required profile