Offer summary

Qualifications:

Proficiency in English language., Good communication and analytical skills., Customer service orientation and proactive attitude., Experience with CRM systems like Salesforce is advantageous..

Key responsibilities:

Resolve technical support tickets and troubleshoot issues.

Support users from problem identification to resolution.

Create and update documentation and user guides.

Coordinate with support teams to ensure smooth customer experience.

Job description

As a Platform Support Specialist at ING Hubs Slovakia, your daily work will be the foundation on which ING builds the rest of our services in pursuit of this purpose. You will be providing broad-ranging support to users to troubleshoot and resolve issues across the organizations’ applications. If you have a keen eye for detail, great customer service skills, and if you love working collaboratively with diverse team members to proactively make your work better every day, then we need you in our team! Making things happen, helping others be successful, always being one step ahead—that’s our DNA. If you look at yourself in the mirror and your reflection matches our way of being and working…we are looking forward to meeting you!

Roles and Responsibilities

Resolving tickets regarding technical questions and issues which occurred in the tools
Actively supporting the customer in all aspects from problem to resolution
Testing and reproducing errors in the tool, analyzing defects in the tool
Troubleshooting and solving existing problems/assessing new problems
Create and maintain documentation, Working place instructions (WPIs), manuals etc.
Build expertise and knowledge in specific application modules and provide guidance to day-to-day users
Actively communicate and coordinate with different support teams to ensure a smooth customer experience

We do expect to be in the office at least 2days in a week (Wednesday, Thursday)
During training period of time (1month) - 4days

Requirements:

Active use of English
Dynamic personality, speak up attitude
Common sense
Good communication skills and analytical thinking
Service oriented, customer focused and always willing to help
Working experience with Sales force or other CRM is a huge advantage

Wage (gross)1.489 EUR/month

*By legal requirement we are providing the information about the basic wage component (minimum salary) for the advertised position. Based on your experience/profile, the final financial conditions will be the subject to discuss and negotiate at the personal interview, however, not less than above mentioned minimum salary component.

We offer you a bunch of great benefits

Friendly working environment

You build your own working day - flexible working hours and work from home
Daily working time: 7hrs 45min instead of standard 8hrs
Daily refreshments - coffee, fruits, drinks
Fully equipped gym accessible 24 hours / 7 days per week
Game room with unlimited access
Modern designed coffee corner and terrace with the grill spot

WellbeING

Sick leave compensation: up to 80% of the monthly salary
Life insurance contribution: up to 22,14 EUR/per month
3rd pillar contribution: up to 3% from your monthly salary
24/7 external mental health support
Learning opportunities: internal and external learning programs
Regular teambuildings, social events and communities

YOU/family/friends time

Extra 3 PERSONAL days per year
Extra vacation days: up to 10 extra days/per year
We welcome your ING-positive friends: referrals starting from 1000 EUR
150€ for childbirth/adoption bonus, wedding day and registered partnership contributions, work anniversary award
Our premises are open 24/7 and you can even bring your friends or family along (up to 2 friends to the gym and game room)

Extra perks

Yearly bonus based on your performance and company’s results
Cafeteria points: 50€/month (600€/year) - Multisport card, Alza, Zalando, Cinema City, etc.
Green benefit – reimbursement for eco-friendly products or services up to 300 €
Home office contribution: 20 EUR/per month
Discounts from our and your favorite stores: up to 30%
Warm welcome package for your fresh start
Pet friendly office

Required profile