2025-07 | VA w/ Amazon Customer Service Experience at VAA Philippines

JOB DESCRIPTION

As an Amazon Virtual Assistant, you will be responsible for supporting private label Amazon sellers with various backend tasks to ensure their business runs smoothly. Your role involves a range of tasks related to product management, logistics, inventory control, customer service, and supplier coordination.

KEY RESPONSIBILITIES

• Product Research: Conduct daily product research to identify profitable products and emerging market trends.
• Amazon Case Management: Manage all communications with Amazon, focusing on refunds, disputes, and open cases.
• Inventory Management: Monitor stock levels, track shipments, and manage reorders.
• Competitor Analysis: Research and track competitors, keeping updated on their strategies and performance.
• Supplier Management: Handle supplier relationships, including sourcing new products from overseas suppliers (e.g., China, Alibaba, DH Gate, AliExpress).
• Product Listing: Create and optimize product listings using flat files, focusing on keywords and listing improvements.
• Customer Service: Address customer inquiries, manage feedback, and ensure account health is maintained.
• Reports Generation: Compile regular reports related to sales, inventory, and account health.
• Account Health: Managing and helping maintain a healthy account and grow the Amazon store.
  
  

LINE OF BUSINESS (LOB)

• General Virtual Assistance with a focus on Private Label Sellers
• Specialized in backend tasks (e.g., Product Listing, Logistics & Supplier Management, Inventory Management, Customer Service, Reports Generation, Listing Optimization)
• Focus Areas:
  • Sourcing new products from overseas suppliers.
  • Promotion of listings by creating discounts.
  • Managing branded product listings.
    
    

QUALIFICATIONS

• High School Graduate, College Undergraduate, or College Graduate.
• With Amazon Customer Service experience.
• With a background in Finance is a plus.
• Proficient in MS Excel or Google Sheets (knowledge of formulas is required).
• Fluent in English, both written and spoken.
• Strong time-management skills and the ability to meet deadlines.
• With good character and willing to work on a graveyard shift is a plus.
• Willingness to undergo training and adapt to new processes.
• Available for full-time work.
  
  

SYSTEM REQUIREMENTS

Main Device:

• Processor: Intel Core i3 / Ryzen 3 (5th Gen or higher) or AMD equivalent.
• RAM: 8 GB or higher.
• Storage: Minimum of 112 GB.
• Internet Speed: At least 20 Mbps for both download and upload speeds.

Backup Device:

• Processor: Intel Core i3 / Ryzen 3 (5th Gen or higher) or AMD equivalent.
• RAM: Minimum 4 GB.
• Storage: Minimum of 112 GB.
• Internet Speed: At least 10 Mbps for both download and upload speeds.

Note: The use of mobile phones or tablets is not accepted for this role.