Senior Analyst, UX Research (French Services) (Telework)

Position Title:

Status of Employment:

Position Language Requirement:

Language Skills:

Work at CBC/Radio-Canada

At CBC/Radio-Canada, we create content that informs, entertains and connects Canadians on multiple platforms. Our successes and accomplishments are driven by embodying and upholding values, which include creativity, integrity, inclusiveness and relevance. 
 
Do you think you have the ability and drive to keep up with this exciting, ever-changing industry? Whether it be in front of the camera, on air, online or behind the scenes, you would be joining a team that thrives on making connections and telling stories that are important to Canadians.

Unposting Date:

There is an opportunity for this to be a full-time teleworking position. Work arrangements will be discussed with hiring manager per departmental guidelines.

Your role

As Senior Analyst, User Experience (UX) Research, reporting to the Director, Design and User Experience Strategy, you work closely with strategists, interactive designers, product managers and solutions teams to help them develop the best possible user experience for a given digital product.

You’ll join the Digital Media team where a major initiative is underway to modernize Radio-Canada’s digital ecosystem and make it more resilient in an evolving media environment. This work will be carried out in close co-operation with various departments and will help build the public broadcaster’s future.

You conduct research in a real (web page or app) or simulated (working prototype) digital environment via user tests and surveys, perform evidence-based analysis of digital user behaviour, identify trends, and present a detailed report of findings and appropriate recommendations.

You plan and operationalize the implementation process for user testing at all stages of digital product development:

• Updating the participant database.
• Recruiting participants based on established criteria and expected targets.
• Profiling candidates as needed.
• Scheduling appointments and greeting participants.
• Preparing discussion guides, observation checklists and interview guides in tandem with the product team.
• Making recommendations as to what qualitative or quantitative methodology (survey, card sorting, guerrilla interviewing, focus groups, A/B testing, etc.) to apply depending on the hypotheses being tested.
• Preparing appropriate material for interviews (devices, recordings, confidentiality agreement, compensation agreement, etc.).
• Executing user tests and interviews where applicable.
• Preparing the analysis report, which includes the assumptions being tested, the desired results and general findings, the results for each task, recommendations and next steps.
• Presenting the analysis report to project stakeholders.

Passionate about digital media and social behaviour, you base your work on research into digital audience trends, behaviours and insights while taking into account business and user needs. You regularly monitor technological developments, sociological trends and the competition.

You occasionally assist in running ideation workshops (design sprints, design thinking) to help strategists, product managers and interactive designers clarify business and UX intentions.

We are looking for a candidate with the following:

Qualifications

• Bachelor’s degree in social sciences, cognitive sciences or other appropriate qualification, or in design (industrial, with specialization in psychometrics, ergonomics or digital media; multimedia; graphic design)
• Three or more years’ experience in a similar position in a digital work environment

Required skills

• Extensive expertise in user behaviour analytics in a digital environment.
• Expertise in qualitative and quantitative methods applied to user test environments.
• Knowledge of tools used for research activities (Maze, Optimal Workshop, Hotjar, etc.).
• Knowledge of prototyping software (Figma, Abstract) an asset.
• Knowledge of digital design and design thinking processes an asset.
• Good intuition along with excellent analytical skills.
• Logical, structured organizational ability.
• Curiosity about social and digital behaviour.
• Initiative and ability to independently recommend solutions to complex problems, based on resource and budget constraints, technological possibilities and business needs.
• Willingness to share ideas with a group.
• Ability to communicate effectively, clearly and concisely in French, both verbally and in writing.
• Knowledge of spoken and written English an asset.

Candidates may be subject to skills and knowledge testing.
 

We thank all applicants for their interest, but only candidates selected for an interview will be contacted.

As part of our recruitment process, candidates who advance to the next

step will be asked to complete a background check. This includes:  

• A mandatory Criminal record check. 

• Other background checks may be conducted based on the operational requirements of the position.

CBC/Radio-Canada is committed to being a leader in reflecting our country’s diversity. That’s because we can only create and tell the stories that connect Canadians, by having a workforce that mirrors the ever-changing makeup of our country. That’s why we, as an employer, value equal opportunity and nurture an inclusive workplace where our individual differences are not only recognized and valued, but also extend to and pervade all the services we provide as Canada’s public broadcaster. For more information, visit the Diversity and Inclusion section of our website. If you have accommodation needs at this stage of the recruitment process, please inform us as soon as possible by sending an e-mail to recruitment@cbc.ca.
 
You are invited to consult and familiarize yourself with our Code of Conduct, which can be found on our corporate website. All employees must adhere to the Code as a condition of employment. We also invite you to take a look at our policy on conflicts of interest. In the event that you become an employee, it will be important to inform us, as quickly as possible, of any situation that, because of your hiring, constitutes or could appear to constitute a conflict of interest.

Primary Location:

Number of Openings:

Work Schedule: