Offer summary

Qualifications:

At least 5 years of experience in UX research., Proficiency in qualitative and quantitative research methods., Experience with tools like Dovetail, Great Question, SurveyMonkey., Strong analytical and communication skills..

Key responsibilities:

Design and conduct user research studies to gather insights.

Analyze data to inform product and design decisions.

Communicate research findings to stakeholders through presentations.

Collaborate with cross-functional teams throughout the product lifecycle.

Job description

We engage the most inspired minds to do their best work wherever they work best—powering the freedom to create worldwide.

WP Engine empowers companies and agencies of all sizes to build, power, manage, and optimize their WordPress websites and applications with confidence. Serving 1.5 million customers across 150+ countries, the global technology company provides premium, enterprise-grade solutions, tools, and services, including specialized platforms for WordPress, industry-tailored eCommerce and agency solution suites, and developer-centric tools like Local, Advanced Custom Fields, and more. WP Engine’s innovative technology and industry-leading expertise are why 8% of the web visits a WP Engine-powered site daily. Learn more at wpengine.com.

We are seeking a detail-oriented and analytical Lead, UX Researcher to join our team. In this role, you will lead and support research initiatives that uncover deep insights into user behavior, needs, motivations, and preferences. Your research will directly influence the design and development of intuitive, impactful digital products and services. You will collaborate closely with product managers, designers, and developers to shape user-centered solutions that drive business impact.

Key Responsibilities:

User Research Planning & Execution:

Design, plan, and conduct user research studies using both qualitative (e.g., interviews, field studies, usability tests) and quantitative (e.g., surveys, analytics) methodologies.
Collaborate with product and design teams to define research goals, hypotheses, and appropriate methods.

Data Collection & Analysis:

Gather insights on user behaviors across multiple dimensions, including geography, device type (mobile, tablet, desktop), customer segments, and traffic channels.
Analyze and synthesize findings from various data sources to extract actionable insights.
Monitor user adoption, retention, and feature performance post-launch to measure impact.

Stakeholder Communication:

Summarise research findings into compelling narratives and presentations tailored for cross-functional stakeholders.
Translate insights into design and product recommendations that support strategic decisions.
Participate in product ideation sessions, contributing a user-first perspective.

Cross-Functional Collaboration:

Partner closely with UX/UI designers, product managers, data analysts, and engineers throughout the product lifecycle.
Support teams by testing new features, running focus groups, and conducting pilot programs.

Continuous Improvement:

Advocate for user-centered design practices and help mature the research discipline within the organization.
Stay current with industry trends, best practices, and emerging tools or methodologies.

Qualifications:

5+ years of experience conducting UX research in a professional setting.
Proficiency in designing and executing both qualitative and quantitative research studies.
Experience with tools such as Dovetail, Great Question, SurveyMonkey.
Strong analytical thinking and problem-solving skills.
Excellent written and verbal communication skills.

What We Offer:

Company Stock Options (Every employee is an owner in the company)
Health Benefits (100% Paid Medical, Dental, and Vision)
Generous Vacation Time - 30 days. This includes 25 days PTO, 4 Wellness days and 1 extra day for your Birthday (Who doesn’t like time off)
One time Home Office Stipend
180 BGN Re:Benefit monthly budget - incl. food vouchers, Multisport etc.
Free food/soft drinks in the office
Free lunch in the office every Thursday
Refer-a-friend program
Team buildings in and outside the country
On-going education through LinkedIn Learning, Workday Learning and our Career Growth Portal
Home office and flexible hours
Free annual subscription to Calm

At WP Engine, we strive to have the broadest possible view of diversity, going beyond visible differences to include the background, experiences, skills, and perspectives that make each person unique. WP Engine is proud to be an equal opportunity workplace and is committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, Veteran status, or any other basis protected by federal, state, or local law.

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