Offer summary

Qualifications:

2-4 years of experience in operations, data analysis, logistics, or customer support., Proficiency in Google Sheets, including pivot tables and lookups., Strong verbal and written communication skills in English., High attention to detail and ability to manage multiple workflows..

Key responsibilities:

Oversee ITAD processing workflows to ensure timely shipments and tasks.

Manage ITAD action queues and ensure SOP compliance.

Conduct QA checks for service level objectives.

Coordinate with teams to manage quotes and customer engagement.

Job description

About AppDirect

Become a digital, global citizen and enable the new generation of digital entrepreneurs around the world. AppDirect offers a subscription commerce platform to sell any product, through any channel, on any device - as a service. We power millions of subscriptions worldwide for organizations. We do this by our values-driven culture—one that enables you to Be Seen, Be Yourself, and Do Your Best Work.

Firstbase (an AppDirect company) is building the future of IT infrastructure for distributed teams. As the way we work continues to evolve—across remote, hybrid, and in-office environments—IT teams need smarter tools to manage physical equipment at scale.

We provide an end-to-end platform to automate procurement, deployment, retrieval, redeployment, and recycling of IT assets. From day-one onboarding to end-of-life recycling, Firstbase helps companies manage every stage of the hardware lifecycle with speed, visibility, and control.

Now part of AppDirect, a global leader in subscription commerce, we’re backed by the scale, reach, and support of a platform serving millions of users worldwide. We are a fully remote team, operating globally across North America, Europe, and Asia, and we pride ourselves on delivering world-class operations through a remote-first approach.

About You

We are looking for a detail-oriented and highly organized ITAD Operations Associate to join our Global Operations team. This is a critical execution role at the heart of our IT Asset Disposition (ITAD) program. You’ll serve as the Control Tower for our ITAD operations and own our FMV Quoting Workflow, helping global customers unlock value from aging IT assets.

This role requires operational precision, clear communication, and a strong sense of ownership. You’ll work across tools like Google Sheets, Parabola, Slack, and our internal Retool platform to manage workflows and drive outcomes. It’s ideal for someone who thrives in structured processes but is always looking for ways to improve and grow.

What you’ll do and how you’ll have an impact

Oversee all ITAD processing workflows, ensuring timely execution of shipments and processing tasks.
Assign and monitor ITAD action queues for warehouse teams, ensuring steps are followed per SOPs (labeling, COD uploads, grading, etc.).
Conduct regular QA checks to ensure compliance with service level objectives (SLOs).
Review and ingest settlement reports from resale partners into internal systems for reporting and audit trails.
Own the Parabola-driven FMV Quoting process: identifying aging devices, gathering quotes from trade-in partners, and formatting customer-facing reports.
Collaborate with CSMs to proactively send FMV quotes to customers and encourage action on aging inventory.
Track customer engagement and quoting outcomes in a structured tracker.
Coordinate quote refreshes and quote validity periods.
Act as the primary point of contact between Operations, Customer Success, and Warehouse teams for all ITAD-related workflows.
Maintain internal documentation and suggest process improvements as quoting and ITAD services scale.

What we’re looking for

2-4 years of experience in operations, data analysis, logistics coordination, or customer support.
Strong skills in Google Sheets (pivot tables, filters, lookups)
Strong English verbal and written communication skills, especially over Slack and email.
High attention to detail and ability to manage multiple workflows in parallel.
Comfortable with structured SOPs, but proactive in suggesting improvements.

At AppDirect, we believe that innovation thrives in an environment that houses diversity of excellence, experience and thought. We respect each AppDirector as their own fingerprint; unique with no one alike. We foster an environment of inclusion without regard to race, religion, age, sexual orientation, or gender identity enabling AppDirectors to embrace their uniqueness to do their best work. As such, we strongly encourage applications from Indigenous peoples, racialized people, people with disabilities, people from gender and sexually diverse communities, and/or people with intersectional identities.

At AppDirect we take privacy very seriously. For more information about our use and handling of personal data from job applicants, please read our Candidate Privacy Policy. For more information of our general privacy practices, please see AppDirect Privacy Notice: https://www.appdirect.com/about/privacy-notice

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