Account Manager, Payor Partnerships

About SonderMind

At SonderMind, we believe everyone deserves one personalized, connected, and effective mental health destination to take care of their mental health and well-being at any stage of life. SonderMind care encompasses everything from therapy and medication management to meditation and mindfulness exercises. Our clinicians leverage our digital tools and research to deliver increasingly high-quality care and to develop thriving practices. Combining technology and human connection, SonderMind drives better outcomes through our comprehensive approach. Learn more about SonderMind at sondermind.com or download the mobile app, available on iOS and Android. To follow the latest SonderMind news, get to know our clients, and learn about what it’s like to work at SonderMind, you can follow us on Instagram, Linkedin, and Twitter.

About the Role

Join SonderMind's Enterprise Solutions team as we build and scale strategic partnerships. You’ll be a critical part of the company’s growth strategy, developing a pipeline of partner opportunities and managing key accounts—particularly with health plans and payors.

As an Account Manager on the Strategic Partnerships team, you will play a key role in nurturing and expanding relationships with some of the most influential organizations in mental health. We are specifically looking for someone who has experience working with health plans—someone who understands payor dynamics, can build trust with stakeholders across large and complex organizations, and is skilled at growing strategic accounts over time.

From implementation to reporting, you’ll own and manage high-impact relationships with attention to detail, creativity, and a collaborative approach to ensure mutual success.  

What you'll do 

As an Account Manager focused on health plan partnerships, you will:

• Manage a portfolio of strategic accounts, with an emphasis on health plans and payors
• Cultivate and grow relationships with key stakeholders across partner organizations, including executive and operational leaders
• Identify opportunities to expand engagement, improve outcomes, and deliver greater value to partners
• Lead partner onboarding and implementation processes, ensuring a seamless launch and strong foundation
• Collaborate cross-functionally with product, clinical, marketing, and operations teams to deliver on partner needs
• Develop and maintain account plans that align partner goals with SonderMind’s strategic objectives
• Monitor performance and create actionable reporting to track success metrics, ensuring partners achieve desired outcomes
• Advocate for partner needs internally and contribute insights to inform product development and future offerings
• Navigate complex partnership dynamics with professionalism, creativity, and a problem-solving mindset

What does success look like?  

• You’ve taken over day-to-day management of 2 to 3 key accounts in your first 90 days
• You’ve mapped and understand key stakeholders in each account and are actively managing those relationships
• You’ve learned the business case for each partnership, understand the current operations, and can manage the cross-functional tasks necessary to ensure success 
• You’ve developed account management plans for each partner account assigned to you
• You’ve started to see areas for improvement and are updating your account plans for each partner

Who You Are

• Proven experience building and expanding relationships with health plans, payors, or other healthcare stakeholders

• Strong relationship builder with the ability to communicate effectively with senior decision-makers and cross-functional teams

• Self-starter excited about working at a fast-paced startup

• Intellectually curious and resourceful—you follow through until you get the answer

• Comfortable with ambiguity and solving complex problems

• Customer-obsessed and attuned to the needs of partners, even when they’re not clearly stated

• Results-driven, with the ability to meet goals while maintaining strong partner satisfaction

• Adept at managing competing priorities and collaborating across internal teams to deliver on partner commitments

Our Benefits 

The anticipated salary range for this role is $80,000 - $90,000. Final compensation will be determined based on a variety of factors, including relevant experience, skills, education, and past performance. In addition to base salary, this position may also be eligible for a variable bonus and equity.

As leaders in redesigning behavioral health, we walk the walk with our employees' benefits. We want the experience of working at SonderMind to accelerate people’s careers and enrich their lives, so we focus on meeting SonderMinders wherever they are and supporting them in all facets of their lives and work.

Our benefits include:

• A commitment to fostering flexible hybrid work
• A generous PTO policy with a minimum of three weeks off per year
• Free therapy coverage benefits to ensure our employees have access to the care they need (must be enrolled in our medical plans to participate)
• Competitive Medical, Dental, and Vision coverage with plans to meet every need, including HSA ($1,100 company contribution) and FSA options
• Employer-paid short-term, long-term disability, life & AD&D to cover life's unexpected events. Not only that, we also cover the difference in salary for up to seven (7) weeks of short-term disability leave (after the required waiting period) should you need to use it.
• Eight weeks of paid Parental Leave (if the parent also qualifies for STD, this benefit is in addition, which allows between 8-16 weeks of paid leave)
• 401K retirement plan with 100% matching which immediately vests on up to 4% of base salary
• Travel to Denver 1x a year for annual Shift gathering
• Fourteen (14) company holidays
• Company Shutdown between Christmas and New Years
• Supplemental life insurance, pet insurance coverage, commuter benefits and more!

Application Deadline

This position will be an ongoing recruitment process and will be open until filled.

Equal Opportunity 

SonderMind does not discriminate in employment opportunities or practices based on race, color, creed, sex, gender, gender identity or expression, pregnancy, childbirth or related medical conditions, religion, veteran and military status, marital status, registered domestic partner status, age, national origin or ancestry, physical or mental disability, medical condition (including genetic information or characteristics), sexual orientation, or any other characteristic protected by applicable federal, state, or local laws.